Job Description
Join arenaflex, a leading provider of innovative solutions for the healthcare industry, as we seek a highly skilled Phone & Data Entry Specialist to play a critical role in connecting nurses with healthcare facilities in need of essential staffing. As a key member of our team, you will be responsible for verifying nurses' credentials, communicating with clients, and providing exceptional customer service to ensure seamless connections. **About arenaflex** arenaflex is a dynamic and forward-thinking organization dedicated to revolutionizing the healthcare industry through cutting-edge technology and innovative solutions. Our mission is to empower healthcare professionals to deliver exceptional care by providing them with the tools and resources they need to succeed. As a Phone & Data Entry Specialist, you will be part of a collaborative and supportive team that is passionate about making a difference in the lives of healthcare workers. **Responsibilities** As a Phone & Data Entry Specialist, your primary responsibilities will include: * Verifying nurses' credentials through online research and communication with clients * Following established communication scripts to ensure accurate and efficient handling of calls * Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives * Accessing company and client resources to accurately handle calls * Performing data entry and customer service skills to ensure seamless connections * Navigating online resources efficiently to access client information and perform tasks * Working with requests/records received for those requesting to sign up for shifts * Identifying customers' needs, researching to see if requests have necessary credentials * Skillfully transitioning between tasks without loss of efficiency or composure * Maintaining punctuality and attendance at all scheduled times * Remaining positive and professional in all customer interactions * Flexibility to cross-train as requested **Qualifications** To be successful in this role, you will need: * 1 year of customer service or customer support experience * 1 year of previous call center or office background experience required * Technical savvy and ability to navigate online resources efficiently * Previous remote work from home experience a plus * Quick learner and able to work independently * Type 35 words per minute accurately * Strong phone and verbal communication skills along with active listening * A background check applicable with state and federal laws is required **Equipment and Software Requirements** * Processor: Intel Core i5 5200 Series or greater * Memory: 8GB on Windows 8.1 / 10 64 bits * Screen Resolution: 1280x768 or higher, dual monitors required * USB headset * No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop) * Up-to-date antivirus software must be installed on the platform and a recent scan completed * Firewall must be enabled **Work Environment and Company Culture** As a Phone & Data Entry Specialist, you will be working in a remote environment, providing you with the flexibility to work from the comfort of your own home. arenaflex is committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. Our team is passionate about making a difference in the lives of healthcare workers, and we are looking for like-minded individuals to join our team. **Compensation and Benefits** * Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance * Work hours: Shifts between 4:00am-9:00pm (PST) Work Days: Mon-Fri & Every Other Weekend (day off during the week on wkd rotation) * Paid Training: 3 weeks in length from 6:00am-3:00pm Mon-Fri (PST) * Status: Full Time; 40 hours, Benefit eligible 1st of month after 60 days * Part Time: 20-30 hours (min of 20 hrs, must participate in BYOD option) **Career Growth Opportunities and Learning Benefits** arenaflex is committed to providing our employees with opportunities for growth and development. As a Phone & Data Entry Specialist, you will have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive team environment that fosters innovation and creativity * Flexible work arrangements to accommodate your needs and preferences **How to Apply** If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of healthcare workers, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job