Job Description
At arenaflex, we're revolutionizing the way people access and manage their medications. Our mission is to make it easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy. As a Certified Pharmacy Technician, you'll play a vital role in empowering our customers to take their medications correctly and achieve better overall wellness. **About arenaflex** arenaflex is a leading online pharmacy that's committed to providing customers with transparent and simple pricing, 24/7 customer service support, and convenient medication delivery to their doorsteps. We're dedicated to creating programs and products that embody our mission and position ourselves as the world's safest and fastest online pharmacy. **Job Summary** We're seeking an experienced Pharmacy Technician to join our Clinical Customer Care team in Arizona. As a key member of our team, you'll be responsible for providing exceptional customer service, supporting our customers via phone and chat, and collaborating with our pharmacy team to maintain customer satisfaction. If you're passionate about delivering top-notch customer care and have a strong background in pharmacy operations, we encourage you to apply. **Key Responsibilities** * Maintain advanced understanding of all arenaflex's policies and procedures as well as arenaflex products and services * Communicate with providers to obtain new written English-language prescriptions or refill requests and verify that the information is complete and accurate * Learn pharmacy laws and regulations nationwide and follow compliance guidance with all company procedures, federal/state laws, rules, and regulations * Maintain confidentiality of all customer information while working autonomously and proactively identify areas in need of improvement in a fast-paced environment and maintain customer-centric commitment to quality * Collaborate with teammates and other members of the pharmacy team as needed to maintain customer satisfaction * Work a flexible schedule – shifts will possibly start and end outside of normal shift schedule including weekends * Supporting customers via phone and/or chat by: + Answering incoming telephone calls from customers and Customer Care representatives on a daily basis and maintaining metrics as assigned + Serving customers in a timely manner to ensure we are maximizing our relationship with them + Triaging insurance claim issues with the customer within the scope of the CCC tech role. If additional support is needed, work with the billing team to ensure claim is processed correctly + Advising customers on the status of their prescription or their upcoming shipments + Performing account adjustments and transfer calls to the pharmacist when necessary + Providing our customers with technical support when navigating pharmacy.amazon.com + Taking a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary + Making outbound calls including for a variety of purposes. Including situations deemed urgent by leadership * Supporting Customer Care agents by: + Answering incoming telephone calls and chats from Customer Care Representatives and customers on a daily basis and maintaining metrics as assigned + Assisting Customer Care Representatives by providing guidance and feedback utilizing a consultative approach to continually develop staff knowledge + Acting as primary point of contact for escalated calls by Customer Care Representatives, handle escalated calls and follow through until resolution has been met + Serving as a point of contact for any system or technology/software outages and notify all appropriate parties for resolution * Adjust to support various business lines based on shifting business needs and customer support demands which may require cross-training **Essential Qualifications** * Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses). Additional licenses may be required if domicile state differs from state of employment * High school or equivalent diploma * 6+ months of experience working with computer and web-based tools * Experience multitasking with phone and computer skills **Preferred Qualifications** * National Pharmacy Technician Certification (PTCB or NHA) * 1+ year of phone or customer service experience * Excellent communication skills (spoken and written) * Demonstrated ability to work as an effective team member * Strong organization skills and attention to detail * Experience navigating and troubleshooting technical issues * 6+ months of experience working in a pharmacy-related role * Experience recognizing and identifying patient medications * Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality **Work Environment and Culture** arenaflex is committed to creating an inclusive culture that empowers our employees to deliver the best results for our customers. Our work environment is fast-paced and dynamic, with a focus on collaboration and teamwork. As a member of our Clinical Customer Care team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer care. **Compensation and Benefits** arenaflex offers a competitive compensation package, including a salary, benefits, and opportunities for career growth and development. We're committed to providing our employees with the resources and support they need to succeed in their roles and achieve their career goals. **How to Apply** If you're passionate about delivering top-notch customer care and have a strong background in pharmacy operations, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating an inclusive culture that empowers our employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our website for more information. Apply for this job