Job Description
At arenaflex, we are committed to delivering exceptional patient care and providing a distinctive and delightful customer experience. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in achieving this goal by modeling and delivering outstanding customer service, assisting pharmacists in the practice of pharmacy, and performing various operational tasks to ensure the smooth functioning of our pharmacy department.
- *About arenaflex**
arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional patient care. With a strong commitment to community service and customer satisfaction, we strive to make a positive impact on the lives of our patients and customers. Our team of dedicated professionals is passionate about delivering high-quality care and services, and we are seeking like-minded individuals to join our team.
- *Key Responsibilities**
As an Experienced Pharmacy Customer Service Associate, you will be responsible for:
- Modeling and delivering a distinctive and delightful customer experience by engaging customers and patients, resolving customer issues, and answering questions to ensure a positive customer experience.
- Assisting pharmacists in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions, under direct supervision.
- Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service.
- Recommending items for sale to customers and recommending trade-up and/or companion items.
- Processing voids, returns, rain checks, refunds, and exchanges as needed.
- Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records.
- Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader.
- Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
- Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
- Reviewing and complying with the arenaflex Pharmacy Code of Conduct.
- Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties, as assigned by the Pharmacy Manager.
- Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
- Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs.
- Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise.
- Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
- Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
- Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complying with all company policies and procedures; maintaining respectful relationships with coworkers.
- *Essential Qualifications**
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evenings and weekend hours.
- High school diploma or equivalent required.
- PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Ability to lift up to 25 pounds and stand for long periods.
- *Preferred Qualifications**
- Six months of experience in a retail environment.
- Prior work experience with arenaflex.
- Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
- *Skills and Competencies**
- Excellent customer service skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks.
- Basic math skills and accuracy in handling cash and operating a cash register.
- Ability to lift up to 25 pounds and stand for long periods.
- Basic computer skills and knowledge of pharmacy systems.
- Ability to work independently and as part of a team.
- *Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to providing opportunities for career growth and development. As an Experienced Pharmacy Customer Service Associate, you will have the opportunity to:
- Develop your skills and knowledge in pharmacy operations and customer service.
- Work with a team of dedicated professionals who are passionate about delivering exceptional patient care.
- Participate in ongoing training and development programs to enhance your skills and knowledge.
- Take on additional responsibilities and leadership roles as you grow and develop in your career.
- *Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that is committed to delivering exceptional patient care and providing a distinctive and delightful customer experience. Our company culture is built on the values of:
- Respect: We treat our patients, customers, and colleagues with respect and dignity.
- Integrity: We operate with honesty, transparency, and integrity in all our interactions.
- Excellence: We strive for excellence in everything we do, from patient care to customer service.
- Teamwork: We work together as a team to achieve our goals and deliver exceptional patient care.
- *Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
- Hourly rate: $17.5
- Benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Opportunities for career growth and development.
- *How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. We look forward to hearing from you!
- *Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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