Job Description
At arenaflex, we are dedicated to providing high-quality medical products and services to patients across the country. As a national leader in the home medical equipment industry, we strive to empower patients to manage their health and treatment at home. Our team of dedicated professionals is committed to delivering exceptional customer care and ensuring that our patients receive the best possible experience.
We are seeking an experienced Patient Care Customer Service Representative to join our team in Murray, KY. As a Patient Care Customer Service Representative, you will play a vital role in ensuring that our patients receive the medical equipment and supplies they need to manage their health and treatment at home. This is a work-from-home opportunity, and we are looking for a highly motivated and organized individual who is able to work independently and as part of a team.
- *Job Summary:**
As a Patient Care Customer Service Representative, you will be responsible for contacting patients to discuss their medical equipment and supplies, taking patient orders, verifying patient information, and placing orders in a timely manner. You will also be responsible for resolving tracking issues, rescheduling shipping orders, and troubleshooting problems based on patient input.
- *Key Responsibilities:**
- Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
- Obtain medically necessary documentation
- Process patient orders through our online pharmacy system
- Resolve tracking issues and reschedule shipping orders for patients
- Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
- Verify orders are complete
- Perform other duties as assigned
- *Qualifications:**
- High school diploma or GED equivalent
- One to three years of related prior work experience in a team-oriented environment
- Experience in the medical field and administrative record management
- Strong customer service background
- Ability to effectively communicate in English, both oral and written, with physicians, location employees, and patients
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Knowledge of insurance policies and requirements
- Knowledge of medical billing practices and of billing reimbursement
- Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
- Medical terminology
- Multi-tasking and attention to detail
- Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Ability to work independently and as part of a team
- *Skills and Competencies:**
- Effectively communicate in English, both oral and written, with physicians, location employees, and patients
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Knowledge of insurance policies and requirements
- Knowledge of medical billing practices and of billing reimbursement
- Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
- Medical terminology
- Multi-tasking and attention to detail
- Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Ability to work independently and as part of a team
- *Work Environment:**
- Work from home after successful completion of in-office training and meeting expectations with management approval
- Office environment
- *Benefits:**
- Generous paid time off and paid holidays
- Overtime pay for non-exempt hourly positions based on business needs
- Commission for account executives
- Fixed and variable rate car reimbursement for area managers and account executives
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
- EAP
- 401k
- Medical, prescription, dental, and vision
- HSA and FSA/dependent care FSA
- Life insurance, disability, accidental death, identity protection, and legal services
- Meru Health mental health and Mercer SmartConnect Medicare programs
- Livongo diabetes and high blood pressure programs
- Healthcare Bluebook and RX Savings solutions programs
- HEPB and TB vaccinations
- *Career Growth Opportunities:**
At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Patient Care Customer Service Representative, you will have the opportunity to work with a team of dedicated professionals who are passionate about delivering exceptional customer care. You will also have the opportunity to develop your skills and competencies in areas such as medical terminology, insurance policies, and medical billing practices.
- *How to Apply:**
If you are a motivated and organized individual who is passionate about delivering exceptional customer care, we encourage you to apply for this opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this position. We look forward to hearing from you!
- *Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for career growth and development.
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