Job Description
At arenaflex, we're passionate about delivering exceptional customer experiences and providing top-notch HVAC solutions to our valued clients. As a part-time Customer Service Representative / HVAC Dispatcher, you'll play a vital role in helping us achieve our mission. If you're a customer service professional looking for a stable and respected company with a dynamic team, we invite you to join us! **About arenaflex** arenaflex has been serving the Metro Atlanta area since 1985, providing reliable HVAC solutions that are energy-saving and tailored to each individual home or business. Our commitment to excellence has earned us a 12-year recipient of the Angie's List Super Service Award and an A+ rating with the Better Business Bureau. We're proud of our reputation for delivering exceptional customer service and strive to establish long-term relationships with our clients. **A DAY IN THE LIFE OF A PART-TIME CUSTOMER SERVICE REPRESENTATIVE / HVAC DISPATCHER** As a part-time Customer Service Representative / HVAC Dispatcher, you'll be the face of arenaflex, interacting with clients and colleagues alike. Your primary responsibilities will include: * Answering phones and responding to client inquiries in a friendly and professional manner * Scheduling and confirming appointments with clients * Making follow-up calls to ensure client satisfaction * Assisting with various office tasks, such as data entry and filing * Collaborating with our team to resolve client issues and provide exceptional customer service **Qualifications** To succeed in this role, you'll need: * Past customer service experience, preferably in the home services or HVAC industry * Excellent phone skills and the ability to communicate effectively with clients and colleagues * Proficiency in Microsoft Office and the ability to learn new software systems * Familiarity with digital dispatch systems, such as Acowin, is a plus, but not required **What We Offer** As a part-time Customer Service Representative / HVAC Dispatcher at arenaflex, you'll enjoy: * Competitive hourly pay, ranging from $16-$19 per hour, depending on experience * Spiffs and incentives for meeting performance goals * A dynamic and supportive work environment with a close-knit team of professionals * Opportunities for career growth and advancement within our company * A comprehensive benefits package, including health insurance, paid time off, and more **Work Environment and Culture** At arenaflex, we value our employees and strive to create a positive and inclusive work environment. Our office is located in the heart of Atlanta, GA, and we offer a flexible schedule with part-time hours from Monday to Friday, 12 pm to 6 pm. We're committed to providing our employees with the tools and resources they need to succeed and thrive in their roles. **Career Growth Opportunities** arenaflex is committed to helping our employees grow and develop their careers. We offer training and development programs, mentorship opportunities, and a clear path for advancement within our company. Whether you're looking to move into a leadership role or explore new areas of interest, we'll support you every step of the way. **How to Apply** If you're a motivated and customer-focused individual looking for a dynamic and rewarding role, we invite you to apply for the part-time Customer Service Representative / HVAC Dispatcher position at arenaflex. Please submit your application, including your resume and a cover letter, to our online portal. We can't wait to meet you! **Location** arenaflex 30033 **Salary** $16.00 - $19.00 per hour **Employment Type** Part-time **Job Function** Customer Service **Industries** Consumer Services **Referrals** Referrals increase your chances of interviewing at arenaflex by 2x. **Get Notified** Get notified about new Customer Service Representative jobs in Decatur, GA. Apply for this job