Job Description
Join the American Express Team: Leading the Way in Customer Experience
At American Express, we believe that with the right support, individuals and organizations can achieve extraordinary things. As a global and diverse community of partners, we're committed to backing our clients, communities, and each other. When you join #TeamAmex, you'll become part of a dynamic team that values growth, learning, and development. We're excited to announce a unique opportunity for a part-time Customer Care Professional to join our remote customer support team!
About American Express
American Express is a leading global payments and travel company that provides a range of products and services to individuals and businesses. We're known for our commitment to excellence, innovation, and customer satisfaction. Our company culture is built on a foundation of integrity, respect, and teamwork. We strive to create a work environment that's inclusive, diverse, and supportive, where every associate can thrive and grow.
Job Summary
We're seeking an experienced part-time Customer Care Professional to join our remote customer support team in Phoenix, USA. As a Customer Care Professional, you'll be the face of American Express, providing exceptional customer experiences and support to our small business clients. You'll work in a fast-paced, online environment, responding to inbound calls, and providing product information, resolving issues, and building relationships with our clients.
Key Responsibilities:
- Respond to inbound calls from small business clients and prospects, engaging in conversations to understand their needs and recommend suitable American Express Small Business Services products.
- Deliver high levels of product and service knowledge to communicate product features, benefits, and other relevant information to clients.
- Develop key selling skills, including building rapport, understanding client needs, resolving complaints, and closing sales.
- Provide exceptional customer care by answering questions about accounts in a high-speed, organized customer care environment.
- Document important account information according to established policies and procedures.
- Maintain honesty and comply with all administrative and regulatory guidelines related to sales practices.
Requirements and Qualifications
Essential Qualifications:
- 2+ years of customer support experience, with a focus on building client loyalty through excellent listening, consultative relationship building, and strong written and verbal communication.
- 2+ years of demonstrated success in a customer care and sales environment.
- Ability to work in a fast-paced environment with the capability to multitask and navigate in an online environment.
- High school diploma or equivalent required; education benefits available.
Preferred Qualifications:
- Experience working in a remote or virtual environment.
- Familiarity with customer relationship management (CRM) software and sales tools.
- Strong analytical and problem-solving skills.
- Excellent time management and organizational skills.
What We Offer
At American Express, we're committed to providing our associates with a range of benefits, programs, and flexibility to support their professional and personal growth. Here are just a few highlights:
- Competitive hourly rate: $25-$35 per hour.
- Part-time schedule with flexible hours.
- Opportunities for career growth and development.
- Industry-leading training and continuous learning programs.
- Comprehensive benefits package, including education benefits.
- Recognition and rewards for outstanding performance.
Why Join American Express?
At American Express, we're passionate about creating a work environment that's inclusive, diverse, and supportive. Here are just a few reasons why you might want to join our team:
- Global recognition and reputation as a leader in the payments and travel industry.
- Opportunities to work with a talented and diverse team of professionals.
- Flexible work arrangements, including remote work options.
- Professional development and growth opportunities.
- Competitive compensation and benefits package.
How to Apply
If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Conclusion
At American Express, we're committed to leading the way in customer experience and creating a work environment that's inclusive, diverse, and supportive. If you're passionate about delivering exceptional customer experiences and want to join a dynamic team of professionals, we encourage you to apply for this part-time Customer Care Professional role. Don't miss this opportunity to grow your career and make a difference with #TeamAmex!
Apply Now