Job Description
At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional patient billing and customer service solutions to our hospital clients. As a family-owned business, we're committed to fostering a culture of integrity, passion, and respect, where our employees become an integral part of our family. If you're a dedicated and compassionate individual who shares our values, we invite you to join our team as an Experienced Medical Billing and Customer Service Representative. **About arenaflex** arenaflex is a Customer Service Contact Center designed to support patient billing and customer service needs for our healthcare clients. With over 30 years of consistent and healthy growth, we've established ourselves as a world-class organization with a reputation for excellence. Our award-winning workplace has been recognized as one of the "Top 10 Best Places to Work" in our industry, and we're proud to offer a stable base pay, plus monthly performance bonus opportunities. **Job Summary** As an Experienced Medical Billing and Customer Service Representative, you'll play a critical role in providing exceptional customer service to patients, explaining complex medical bills, and helping them find affordable payment plans. You'll work from the comfort of your own home or our Aurora office, using our internal software program, client systems, and other tools to effectively manage and resolve patient inquiries. If you're a team player with excellent communication skills, a passion for helping others, and a strong work ethic, we encourage you to apply for this exciting opportunity. **Responsibilities** * Provide exceptional customer service to patients, responding to inbound and outbound calls, and resolving their billing and payment-related inquiries * Explain complex medical bills and payment plans to patients, using empathy and compassion to address their concerns * Collaborate with patients to find affordable payment plans and take payments by phone * Accurately document all calls and follow-ups in our software systems, using your computer proficiency, organization, and attention to detail * Continuously improve your skills and knowledge, with supportive coaching and feedback from your manager and team leads * Work collaboratively with your teammates to support and help fellow representatives, fostering a positive and productive team environment **Requirements** * High school diploma or equivalent required * 1-2 years of experience in medical billing and customer service, preferably in a call center environment * Demonstrated history of good retention and a strong work ethic * Excellent communication and interpersonal skills, with the ability to work effectively with patients and colleagues * Basic technical savviness skills, with the ability to learn multiple Electronic Medical Records, software programs, payment portals, and call programs in a fast-paced environment * Network speeds with a minimum of 50 mbps download and 15 upload (you can use www.speedtest.net to test this out) * Must be a resident of Colorado, Wyoming, Montana, Texas, or Kansas, as we cannot hire candidates who reside outside of these states **Preferred Qualifications** * Prior work from home experience * Healthcare billing experience * Call center experience * Basic technical skills, with the ability to learn and adapt to new software programs and systems **What We Offer** * Competitive base pay, plus monthly performance bonus opportunities * Stable base pay, with opportunities for growth and advancement * Work from home opportunity or in our Aurora office location * Award-winning workplace culture, with a focus on integrity, passion, and respect * Opportunities for professional development and growth, with supportive coaching and feedback from your manager and team leads * A fun and dynamic work environment, with a team of dedicated and compassionate individuals who share our values **How to Apply** If you're a motivated and compassionate individual who shares our values and is passionate about providing exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws. Apply for this job