Experienced Loss Prevention Customer Service Associate in Rochester, NY at arenaflex

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

Join the vibrant team at arenaflex, a Fortune 100 company and the world's leading off-price retailer, as we seek an experienced Loss Prevention Customer Service Associate to support our store teams and Loss Prevention efforts in Rochester, NY. As a valued member of our team, you will play a critical role in maintaining a positive customer shopping experience, deterring acts of dishonesty, and promoting a culture of honesty and integrity.

*About arenaflex**

At arenaflex, we pride ourselves on being a vibrant and inclusive workplace that fosters collaboration, growth, and achievement. With a global presence in four Home Offices, Distribution Centers, and Retail Stores – TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx – we offer abundant opportunities for learning, thriving, and making an impact. Our commitment to diversity, equity, and inclusion has earned us a reputation as a leader in the retail industry.

*Job Description**

As an experienced Loss Prevention Customer Service Associate, you will be responsible for providing timely, courteous, and knowledgeable service to customers, while maintaining a strong store partnership with store teams and Loss Prevention. You will understand operational procedures and deter acts of dishonesty within established customer service guidelines.

*Key Responsibilities:**

Provides timely, courteous, and knowledgeable service to customers
Engages customers, providing support and creating a positive shopping environment
Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
Observes accurate checkout procedures for customers and Associates
Communicates shrink-related concerns to Store Management and Loss Prevention
Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives
Coordinates and completes shrink-related activities in partnership with Store Management
Supports and participates in store shrink reduction goals and programs
Promotes a culture of honesty and integrity; maintains confidentiality
Encourages Associate use of shrink reduction resources
Promotes safety awareness and supports maintenance of a safe environment
Follows through on commitments; accomplishes goals with minimum supervision
Adheres to all labor laws, policies, and procedures
Performs other duties as assigned

*Who We're Looking For:**

We're seeking an individual with excellent communication skills and good judgment, who can respond appropriately to changes in direction or unexpected situations. You should be a standout colleague, working effectively with peers and supervisors to accomplish tasks. A flexible schedule is required to support business needs, and 0-2 years of retail or security experience is preferred.

*Benefits:**

As an arenaflex associate, you will enjoy a competitive salary and benefits package, including:

Associate discount
EAP
Smoking cessation
Bereavement
401(k) Associate contributions
Child care & cell phone discounts
Pet & legal insurance
Credit union
Referral bonuses
401(k) match
Medical/dental/vision
HSA
Health care FSA
Life insurance
Short/long term disability
Paid parental leave
Paid holidays/vacation/sick
Auto/home insurance discounts
Scholarship program
Adoption assistance

*Work Environment and Company Culture:**

arenaflex is committed to providing a supportive work environment that fosters growth, collaboration, and achievement. Our open door policy and inclusive culture ensure that every associate feels valued and empowered to succeed. We strive to create a workplace that is safe, inclusive, and respectful of all individuals.

*Compensation and Perks:**

This position has a starting pay range of $15.50 to $16.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

*How to Apply:**

If you're a motivated and customer-focused individual who is passionate about loss prevention and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by contacting our HR representative.

*Equal Employment Opportunity:**

arenaflex considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.