Job Description
As a seasoned professional in customer service, you have a unique opportunity to join arenaflex, a leading retail company, as a Lead Retail Customer Service Associate. In this role, you will be responsible for delivering exceptional customer experiences, managing production flow, and providing leadership to team members. If you are passionate about providing top-notch service and have a knack for problem-solving, this is the perfect opportunity for you to grow your career with arenaflex. **About arenaflex** arenaflex is a dynamic retail company that is committed to delivering exceptional customer experiences. With a strong focus on quality and customer satisfaction, we strive to be the go-to destination for customers seeking innovative products and services. Our team is passionate about providing personalized service, and we are looking for like-minded individuals to join our team. **Key Responsibilities** As a Lead Retail Customer Service Associate, you will be responsible for: * Delivering exceptional customer experiences through consultative selling and problem-solving * Managing production flow to ensure all production orders are completed on time and to the highest quality standards * Providing leadership to team members, including training and coaching * Coordinating pick-up and delivery of customer orders * Assisting in the training of store team members * Operating the Point of Sale terminal (POS), handling financial transactions, and making change * Completing required financial paperwork and assisting with financial reporting * Following instructions of supervisors and assisting other team members in performing store functions * Following FedEx Office standard operating procedures as well as adhering to legal, HR, safety, and security policies and procedures * Secondary responsibility for coordination of all shipping related services and activities, including: + Providing customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates + Ensuring quality customer service is given to customers by providing packaging services, as well as offering information about company products and services + Offering assistance to customers by suggesting appropriate shipping methods + Maintaining inventory of shipping supplies + Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels **Essential Qualifications and Requirements** * High school diploma or equivalent education * 2+ years of specialized experience in customer service or a related field * Excellent verbal and written communication skills * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business **Preferred Qualifications** * Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science * Suggests areas for improvement in internal processes along with possible solutions * Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility * Applies Quality concepts presented at training during daily activities * Supports FedEx Office Quality initiatives **Work Environment and Company Culture** arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We strive to provide a workplace that is free from harassment and discrimination, and where all employees feel valued and respected. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to the growth and development of our employees. We offer a range of training and development programs to help you advance your career and achieve your goals. Our company is dedicated to providing a supportive and inclusive work environment that encourages collaboration, innovation, and continuous learning. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including a salary, benefits, and perks. Our benefits include: * Medical, dental, and vision insurance * 401(k) retirement plan * Paid time off and holidays * Opportunities for career growth and advancement * A supportive and inclusive work environment **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Apply for this job