Job Description
At arenaflex, we're revolutionizing the way organizations invest in climate action by providing trusted ratings, tools, and data for carbon credits and Carbon Dioxide Removal (CDR). Our mission is to incentivize investment in real climate solutions, and we're looking for a seasoned Customer Success Manager to join our team in the EMEA region. **About arenaflex** arenaflex is a rapidly growing startup with a team of leading minds in climate change, including scientists, policy experts, finance specialists, and carbon market experts. We work in partnership with scientific organizations, universities, governments, and think tanks to develop and implement rigorous and holistic project assessment methodologies, leveraging the latest technology. Our data and software independently and accurately validate the impact of carbon projects, allowing users to optimize both the climate and economic performance of projects. With offices in London, New York, and Singapore, and over $96 million in funding from leading investors, arenaflex is poised to make a significant impact in the fight against climate change. We're committed to creating a workplace culture that values diversity, equity, and inclusion, and we're looking for talented individuals who share our passion for climate action. **Job Summary** We're seeking an experienced Lead Customer Success Manager to own our book of business for the EMEA region, including enterprise customers. As a key member of our commercial team, you'll be responsible for building trusted, long-term relationships with key accounts, managing customer retention and commercial outcomes, and acting as a product ambassador to drive adoption and usage of our evolving products and services. **Key Responsibilities** * Work hand-in-hand with other members of the commercial team to build trusted, long-term ties with key accounts from day one * Own and maintain relationships with assigned accounts, playing an integral role in ongoing client engagement, from onboarding to renewal conversations * Act as a product ambassador, overseeing the adoption and regular usage of arenaflex's evolving products and services into large Enterprise customers * Advise customers on our entire product suite, expanding our footprint by promoting new products and services into large Enterprise customers * Ensure we track and deliver value and ultimately renew the product and services revenue on healthy commercial terms **Requirements** * Minimum of 5 years of experience in EMEA, working with large Enterprises in a commercial role that includes value-based, direct customer engagement * Deep passion for the climate and ecosystems of the earth * Fluency in English, with additional European language skills a plus * Self-starter with a growth mindset, able to learn and thrive in constantly evolving environments, ideally with early-stage startup experience * Ability to partner with stakeholders at the Senior Director/VP level with occasional exposure to senior executives * Proven track record of expanding existing accounts / winning accounts of Enterprise scale * Open to occasional business travel in the region **Preferred Qualifications** * Experience in Consulting / Advisory, Customer Success, or Account Management * Strong analytical and problem-solving skills, with the ability to think critically and strategically * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders * Experience with CRM software and data analysis tools **Benefits** * Equity in a rapidly growing startup * Private Health Insurance and Life Assurance * Unlimited annual leave * Enhanced parental leave * Access to Mental Health support * Office bar tab once a month * Weekly drinks in the office * Catered lunch once a month in office * Monthly Deliveroo/equivalent allowance once a month **Location** Our office is located in London, Old Street, and we foster a hybrid working environment. We require you to physically attend all 1-2-1, retros, and divisional meetings in person. **Our Values** * **Own it**: We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures. * **Stay curious**: We keep our focus on the long-term, even if that means short-term challenges. * **Do what's right – even when it's hard**: We take a growth mindset to our work, our customers, our market, and the opportunities ahead of us. * **Collaborate and challenge with empathy**: Our teams deliver through active collaboration. We invest in each other's success and make the company stronger in the long-run. * **Empower Customers**: Make extraordinary efforts to exceed our customer expectations. If we're serving our customers to the fullest, we can help direct more investment into real climate impact. **What if you're a partial fit?** We prioritize grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. **Equal Employment Opportunity** arenaflex is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you're passionate about climate action and want to join a dynamic team of innovators, apply now to become our Lead Customer Success Manager – EMEA Enterprise Accounts. Apply for this job