Job Description
At arenaflex, we are dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment and sleep therapy solutions, we empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. Our team of passionate professionals is committed to delivering exceptional patient care, and we are seeking a skilled and compassionate Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in Murray, KY.
- *Job Summary:**
We are looking for a highly motivated and customer-focused individual to serve as a first point of contact for CPAP resupply customers. As an Inbound Customer Service Representative, you will be responsible for new order intake, verifying patient demographics, payer, and physician-related information, and assisting customers with basic sleep coaching and equipment maintenance. You will also be a product expert on various mask interfaces and assist with basic mask fit issues. If you have a passion for delivering exceptional customer service, a strong background in medical terminology, and excellent communication skills, we encourage you to apply for this exciting opportunity.
- *Key Responsibilities:**
- Acts as a patient advocate to resolve questions or concerns
- Collects patient, source information, and inputs data into e-Intake
- Completes thorough verification for products and services
- Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
- Develops and maintains working knowledge of current products and services offered by arenaflex
- Identifies and resolves problems in a timely manner
- Makes outbound calls as needed to collect patient data
- Manages all aspects of initial intake via high-volume inbound phone calls
- Processes related patient paperwork if assigned
- Processes tickets to ensure timely fulfillment of product orders
- Provides basic technical customer service assistance for CPAP equipment
- Provides education to patients and location employees on CPAP supplies
- Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
- Performs other duties as assigned
- *Essential Qualifications:**
- High school diploma or GED equivalent
- One to three years of related prior work experience in a team-oriented environment
- Experience in the medical field and administrative record management
- Strong customer service background
- Ability to effectively communicate in English, both oral and written, with physicians, employees, and patients
- Helpful, knowledgeable, and polite with a positive attitude
- Ability to interpret a variety of instructions in a variety of communication mediums
- Knowledge of billing reimbursement and insurance policies and requirements preferred
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Knowledge of medical billing practices preferred
- Medical terminology
- Multi-tasking along with attention to detail
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Ability to work independently and as part of a team
- *Preferred Qualifications:**
- Experience in a call center environment
- Knowledge of sleep therapy and CPAP equipment
- Certification in medical terminology or a related field
- *Work Environment and Culture:**
As an arenaflex team member, you will enjoy a dynamic and supportive work environment that fosters growth and development. Our company culture is built on a foundation of respect, empathy, and compassion, and we are committed to delivering exceptional patient care. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance.
- *Compensation and Benefits:**
- Competitive salary starting at $15.50 per hour
- Monthly bonus program opportunity with potential unlimited earnings
- Comprehensive benefits package, including medical, prescription, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Overtime pay for non-exempt hourly positions based on business needs
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
- EAP
- Healthcare Bluebook and RX Savings solutions programs
- Meru Health Mental health and Mercer SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- HEPB and TB vaccinations
- *How to Apply:**
If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We appreciate your interest in arenaflex and look forward to reviewing your application.
- *Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.
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