Job Description
At arenaflex, we're on a mission to revolutionize the education sector by harnessing the power of generative AI. Our premier platform, designed specifically for teachers, has already attracted over 5.5 million educators from around the world. As a key member of our team, you'll play a pivotal role in driving the adoption and success of our tools, directly impacting the lives of students and educators. **About arenaflex** arenaflex is a fast-growing company that's making a real social impact. We're passionate about empowering educators and students through innovative technology. Our platform is designed to reduce teacher burnout and accelerate student learning. With a strong focus on community, innovation, and responsibility, we're shaping the future of education. **Role Description** We're seeking a mission-driven Senior Customer Success Manager to lead strategic partnerships with schools and districts across the region. Your work will directly contribute to the success of our platform, driving outcomes that benefit educators and students alike. This is a challenging yet rewarding role that requires a unique blend of technical expertise, strategic thinking, and relationship-building skills. **Key Responsibilities** As a Senior Customer Success Manager, you'll own a portfolio of school and district relationships, driving measurable outcomes that include: * **Adoption and Engagement**: Ensure arenaflex is used weekly by teachers in your portfolio through excellent training, playbook-driven check-ins, and proactive engagement strategies. * **Content and Communication**: Create compelling support materials such as tutorials, one-pagers, and quick-start guides that make implementation smooth and scalable. * **Intervention and Success Tracking**: Monitor usage and performance data, flag at-risk schools early, and design tailored interventions to get them back on track. * **Renewals and Growth**: Secure portfolio renewals and grow expansion revenue by building strong cases with data, storytelling, and strategic relationship-building. * **Leadership and Strategy**: Contribute to the CX playbook and internal systems. Bring strategic insights to cross-functional meetings and mentor junior teammates. **Key Metrics of Success** Your success will be measured by the following key metrics: * Net Revenue Retention * Churn Rate * Pilot conversion * Expansion Growth * Operational Excellence **Qualifications/Competencies/Skills** To succeed in this role, you'll bring: * **Hungry**: You take full ownership, work with urgency, and do not wait to be asked. * **Urgent**: Quick learner, technically savvy, and a creative problem-solver. * **Relationship-Driven**: You build deep trust with teachers and district leaders alike. * **Leader**: You inspire others, offer coaching to customers, and lead conversations with clarity and purpose. * **Strategic**: You balance long-term planning with short-term urgency. **Experience** Required: * 5+ years in SaaS Customer Success, preferably in a high-touch or strategic role * Comfortable leading commercial conversations around renewals, expansion, and pricing * Technically proficient and able to manage tools such as Salesforce, Gong, and LMS integrations * Experience in Edtech or direct classroom/admin experience * Comfort and availability to travel up to 25% of the time Preferred: * Experience in K through 12 EdTech * Background in education as a former teacher, coach, or school administrator **Why Join Us?** At arenaflex, we offer a unique work environment that fosters relationships, trust, communication, and collaboration. Our benefits include: * Unlimited time off to empower our employees to manage their work-life balance * Choice of employer-paid health insurance plans * Generous stock options, vested over 4 years * 401k match & monthly wellness stipend **Our Values** We're guided by a set of core values that shape our culture and approach: * **Educators are Magic**: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families. * **Joy and Magic**: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI. * **Community**: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs. * **Innovation**: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before. * **Responsibility**: Put responsibility and safety at the forefront of the technological change that AI is bringing to education. * **Diversity**: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world. * **Excellence**: Educators and students deserve the best - and we strive for the highest quality in everything we do. **Compensation Range** The salary range for this role is $110K - $125K. If you're passionate about education, technology, and making a real impact, we encourage you to apply to this exciting opportunity. Apply for this job