Job Description
At arenaflex, we're revolutionizing the way organizations invest in climate action by providing trusted ratings, tools, and data for carbon credits and Carbon Dioxide Removal (CDR). Our mission is to incentivize investment in real climate solutions and work towards societal net zero. As a seasoned Customer Success Manager, you'll play a pivotal role in building and maintaining meaningful, strategic relationships with key accounts in EMEA, driving the adoption and regular usage of our evolving products and services, and ensuring we deliver value and ultimately renew the product and services revenue on healthy commercial terms. **About arenaflex** arenaflex is a rapidly growing startup with a team of leading minds in climate change from scientists to policy, finance, and carbon market experts. We work in partnership with scientific organizations, universities, governments, and think tanks to develop and implement rigorous and holistic project assessment methodologies, leveraging the latest technology. Founded in 2020, arenaflex has 130+ employees globally with offices in London, New York, Belgrade, and Singapore. We've raised over $96 million from leading investors like Fidelity, Balderton Capital, Index Ventures, and Insight Partners to date. **What will I be doing?** As a Lead Customer Success Manager for EMEA, you'll be responsible for: * Working hand in hand with other members of the commercial team to build trusted, long-term ties with key accounts from day 1. * Owning and maintaining relationships with assigned accounts, playing an integral role in our ongoing client engagement, managing everything from onboarding to renewal conversations. * Acting as a product ambassador, overseeing the adoption and regular usage of arenaflex's evolving products and services into large Enterprise customers. * Advising customers on our entire product suite, expanding our footprint by promoting new products and services into large Enterprise customers. * Ensuring we track and deliver value and ultimately renew the product and services revenue on healthy commercial terms. **We're looking for someone who:** * Has a minimum of 5 years experience in EMEA, working with large Enterprises in a commercial role that includes value-based, direct customer engagement. * Cares deeply about the climate and ecosystems of the earth. * Is fully fluent in English. Additional European language skills will be a plus. * Is a self-starter who enjoys learning and thrives in constantly evolving environments, ideally with early-stage startup experience. * Has the ability to partner with stakeholders at the Senior Director/VP level with occasional exposure to senior executives. * The experience may have been gained in: Consulting / Advisory, Customer Success, or Account Management. * Is open to occasional business travel in the region. * A proven track record of expanding existing accounts / winning accounts of Enterprise scale. **Additional Information** We'd like someone highly ambitious, motivated, and eager to propel their career forward. We prioritize grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. **Benefits** * Equity in a rapidly growing startup * Private Health Insurance and Life Assurance * Unlimited annual leave * Enhanced parental leave * Access to Mental Health support via Spill * Office bar tab once a month * Weekly drinks in the office * Catered lunch once a month in office * Monthly Deliveroo/equivalent allowance once a month **Location** London, Old Street. We foster hybrid working and require you to physically attend all 1-2-1, retros, and divisional meetings in person. **Our Values** * **Own it:** We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures. * **Stay curious:** We keep our focus on the long-term, even if that means short-term challenges. * **Do what’s right - even when it’s hard:** We take a growth mindset to our work, our customers, our market, and the opportunities ahead of us. * **Collaborate and challenge with empathy:** Our teams deliver through active collaboration. We invest in each other's success and make the company stronger in the long-run. * **Empower Customers:** Make extraordinary efforts to exceed our customer expectations. If we're serving our customers to the fullest, we can help direct more investment into real climate impact. **What if you’re a partial fit?** We prioritize grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. **Equal employment opportunity** arenaflex is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you're passionate about climate action and want to join a dynamic team that's making a real impact, apply now to become our Lead Customer Success Manager for EMEA! Apply for this job