Job Description
At arenaflex, we're revolutionizing the healthcare industry by providing access to actionable patient data, supporting a diverse set of clinical use cases, and improving outcomes across the country. As a Client Success Engineer, you'll play a crucial role in delivering exceptional value to our customers throughout their entire journey, from pre-sales to implementation and ongoing support. If you have a passion for healthcare technology, strong problem-solving skills, and experience with healthcare data exchange, we want to hear from you!
- *About arenaflex**
arenaflex is a leading healthcare technology company that has been at the forefront of health information exchange since its founding in 2014. We're one of the five original organizations approved as a Qualified Health Information Network (QHIN) and the only QHIN to also be designated as a Qualified Health Information Organization (QHIO). Our mission is to create a healthcare system with effective health information exchange, where data is meaningful and delivered when and where it's needed.
- *What You Will Do at arenaflex**
As a Client Success Engineer, you'll be responsible for delivering exceptional value to our customers throughout their entire journey. Your key responsibilities will include:
- **Customer Engagement**: Partner with the sales team during the pre-sales phase to provide technical insights, demo solutions, and assess fit for the customer's needs.
- **Implementation**: Drive the technical aspects of the onboarding and implementation process, ensuring successful deployment, configuration, and integration of solutions.
- **Technical Support**: Provide expert troubleshooting and support for customers, helping resolve complex issues related to HL7 v2, FHIR (STU3 and R4), and other Healthcare-related data exchange protocols.
- **Customer Training**: Conduct technical training sessions for customers, enabling them to effectively use our products and optimize their workflows.
- **Project Coordination**: Collaborate closely with project managers, product teams, and other internal stakeholders to deliver a seamless customer experience.
- **Product Feedback**: Gather and communicate customer feedback to the development teams to help shape future product enhancements.
- *What You Bring to the Role**
To succeed in this role, you'll need to bring the following skills and experience:
- **5+ years of experience** working in healthcare IT, customer success, or a related role.
- **Experience working with RESTful and/or SOAP APIs** to integrate and automate workflows.
- **Knowledge of Internet Security protocols and implementations**, including TLS, mutual TLS, OAuth, IPSEC, and SFTP.
- **Experience with Project Management**.
- **Strong knowledge of healthcare data standards**, including HL7 v2, FHIR, IHE, and CDA.
- **Experience with Mirth (or other integration engines)** is a plus.
- **Proven ability to work with both technical and non-technical stakeholders**.
- **Excellent communication and interpersonal skills** to build trust and rapport with customers.
- **Ability to manage multiple projects and priorities** in a fast-paced environment.
- **Problem-solving mindset** with a focus on delivering customer value.
- *What You Will Love About arenaflex!**
- **Market-based approach to pay**: We take a market-based approach to pay, and the base salary range for this role is $122,000 to $145,000, based on experience and geography.
- **Remote work**: This is a remote role, allowing you to work from anywhere.
- **New hire stock option grant**: You'll receive a new hire stock option grant to help you grow your wealth.
- **401(k) plan with discretionary annual matching**: We offer a 401(k) plan with discretionary annual matching to help you save for your future.
- **Medical, dental, and vision insurance**: We provide comprehensive medical, dental, and vision insurance to keep you and your loved ones healthy.
- **Short-, long-term disability, life insurance, and mental health & wellness support**: We offer a range of benefits to support your physical and mental well-being.
- **Unlimited PTO plus 12 Holidays**: You'll have unlimited PTO plus 12 Holidays to relax and recharge.
- **Paid parental leave** (up to 12 weeks): We offer paid parental leave to help you balance work and family responsibilities.
- **Monthly stipend for phone and internet**: We provide a monthly stipend for phone and internet to help you stay connected.
- **Stipend for home office equipment** (we provide the laptop): We provide a stipend for home office equipment to help you stay productive.
- **Annual learning & development reimbursement**: We offer annual learning & development reimbursement to help you grow your skills and knowledge.
- *Our Commitment to Diversity and Inclusion**
At arenaflex, we're committed to creating a diverse and inclusive workforce that reflects the communities we serve. We believe that a diverse workforce is a strength, and we're dedicated to building a culture that values and celebrates differences. We're an equal opportunity employer, and we welcome applications from candidates of all backgrounds.
- *How to Apply**
If you're passionate about healthcare technology and customer success, and you're looking for a challenging and rewarding role, we want to hear from you! Pleasethrough our website, and we'll be in touch to discuss your application.
- *Important Note**
Please be aware of job scams and only contact us from our @arenaflex.com email address. We'll never ask you for money or to purchase items such as a laptop to work with us. If your resume has your home address listed, we recommend replacing it with just a city and state.
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