Job Description
- *Join arenaflex's Dynamic Team and Make a Lasting Impact!** Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking a Seasonal Part-Time Customer Service Representative to join our team and make a lasting impact on our customers' lives. **About arenaflex** arenaflex is a leading provider of innovative technology and services that transform the way healthcare is administered in the United States. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish. **Job Highlights** * **Position:** Seasonal Customer Service Representative Part-time * **Company:** arenaflex * **Compensation:** A competitive salary * **Location:** Remote * **Start Date:** Immediate openings available **Seasonal Can Be Sensational! 100% REMOTE!** As a Seasonal Customer Service Representative, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences. You will work closely with our customers, providing timely and accurate responses to their inquiries, resolving issues, and ensuring that they receive the highest level of service. **Job Specifications** * **Schedule:** 20 hours total. Saturdays and Sundays – offering two 8-hour shifts; + Shift 1 - 8:00 AM to 4:30 PM EST + Shift 2 - 1:30 PM to 10:00 PM EST * **Additional 4-hour shift:** Scheduled for coverage during peak business hours * **Duration:** October 2024 through January 2025 * **Time Off:** No long-term planned time off during the assignment **Who You Are...** At arenaflex, you're more than just a seasonal representative – you're part of the team. We offer an experience that is more supportive and inclusive, where you will like the people and clients you're working with and value the relationships you're able to develop. We are looking for unique individuals who bring their unwavering integrity, imagination, and ability to think outside the box along with a healthy disregard for the impossible. Together, we can build greatness for everyone. **Once You Work Your "Season"** You will be eligible for priority consideration to return for future seasonal hiring periods if you have a 13-week break in service prior to working again. You will also have access to opportunities for regular full-time roles when they become available. **Principal Responsibilities and Duties** * **Answers and tracks telephone calls** within established department standards * **Tracks all existing member calls** within the IKA database ensuring that documentation is concise and factual * **Responsible for fully understanding** all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP) * **Answer "entry level" claims inquiries** * **Takes "Over the Counter" (OTC) orders** for products and diabetic supplies * **Understands and processes "entry level" enrollment and disenrollment procedures** * **Enters prospective members** into our software database * **Maintains appropriate current source documents and reference documents** * **Interacts professionally** with other employees, customers, and suppliers * **Works effectively as a team contributor** on all assignments * **Works independently** while understanding the necessity for communicating and coordinating work efforts with other employees and organizations * **As required, re-directs calls** to appropriate department **Customer Service** * **Responsible for driving the arenaflex culture** through values and customer service standards * **Accountable for outstanding customer service** to all external and internal contacts * **Develops and maintains positive relationships** through effective and timely communication * **Takes initiative and action** to respond, resolve and follow up regarding customer service issues with all customers in a timely manner **Education, Experience, and Required Skills** * **Ability to read and interpret documents** and calculate figures and amounts * **Strong typing skills** (40-60WPM) * **Ability to manage all customer questions/issues** while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience * **Must be self-driven** with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers * **Ability to follow directions** and complete tasks accurately as well as accept supervisory input and constructive criticism * **Ability to toggle between different systems** to gather information and provide updates * **Excellent oral and written communication skills** including good grammar, voice and diction * **Proficient in MS Office** including basic computer and keyboarding skills * **Excellent customer service skills** (friendly, courteous, and helpful) * **High school diploma or general education degree (GED)** required * **Minimum of six months to one-year related experience** required * **An equivalent combination of education, training, and experience** **Why Join arenaflex?** * **Competitive salary** * **100% remote work environment** * **Opportunities for career growth and development** * **Collaborative and dynamic team environment** * **Recognition and rewards for outstanding performance** * **Access to training and development programs** * **Flexible scheduling to meet your needs** **How to Apply** If you have the skills and passion we're looking for, please submit your application today. 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