Job Description
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we invite you to join arenaflex, a global leader in Fintech and payments, as a Remote Customer Service Associate.
At arenaflex, we connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Our innovative solutions empower individuals and businesses to manage their finances with ease, and we're looking for talented individuals like you to help us achieve our mission.
- *About arenaflex**
arenaflex is a dynamic and forward-thinking company that values innovation, collaboration, and customer satisfaction. We're committed to creating a workplace culture that fosters growth, diversity, and inclusion. Our team members are passionate about making a difference in the lives of our clients and customers, and we're excited to welcome like-minded individuals to our team.
- *Job Summary**
As a Remote Customer Service Associate, you will be responsible for providing exceptional customer service to our clients and customers through inbound calls, emails, and other communication channels. You will be a key member of our customer support team, working closely with our clients to resolve issues, answer questions, and provide solutions that meet their needs.
- *Key Responsibilities**
- Receive and respond to inbound calls from our bank partners, merchants, and card holders, answering questions and resolving issues to the client's satisfaction.
- Help our clients receive a WOW experience as they interact with someone who can be both an active listener and a skilled communicator.
- Be enrolled in benefits effective of your first day of employment, including medical, dental, tuition reimbursement, 401(k), stock purchase program, and more.
- Receive state-of-the-art equipment to ensure you can connect to your clients quickly and efficiently.
- Work in a quiet and secure environment, free from distractions, to manage a consistent flow of calls and client interactions.
- *Requirements**
- Must reside in the state of Nebraska.
- Minimum of one year of consistent experience working in a customer-facing role in a Call Center or Financial Services environment (within the past two years).
- Quiet and secure working environment to manage a consistent flow of calls and client interactions without distractions.
- Ability to connect to the Internet with an Ethernet Cable, meeting the following Internet speed requirements: + Ping less than 50 ms+ Download greater than 25.0 Mbps+ Upload greater than 10.0 Mbps
- High School diploma or equivalent.
- *Preferred Qualifications**
- Two plus years of experience in a customer-facing Call Center environment, preferably with an online bill pay service, financial institution, or technical support.
- Proven experience using customer service software, CRM systems, and other relevant technologies and/or in providing customer support through virtual communication channels (email, chat, video calls) for a minimum of two years.
- Demonstrated stable job tenure of one year or more in each position.
- *What We Offer**
- Starting salary of $17.00 per hour.
- Training start date: Classes starting Mondays in Late June through July.
- Training schedule and length: 9:00 AM to 5:30 PM EST, Mon-Fri.
- Working schedule: TBD.
- Holidays worked will be paid at the premium rate of double time and a half.
- 1 hour of Mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week.
- Shift differentials for those working 2nd or 3rd shift.
- Benefits on day one, including medical, dental, and vision.
- Tuition reimbursement.
- Career growth opportunities and learning benefits.
- *Work Environment and Company Culture**
- arenaflex is a remote-friendly company, offering a flexible work environment that allows you to work from the comfort of your own home.
- Our company culture values innovation, collaboration, and customer satisfaction. We're committed to creating a workplace culture that fosters growth, diversity, and inclusion.
- Our team members are passionate about making a difference in the lives of our clients and customers, and we're excited to welcome like-minded individuals to our team.
- *How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to hearing from you!
- *Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer. We are committed to creating a workplace culture that values diversity, equity, and inclusion. We welcome applications from qualified individuals of all backgrounds and perspectives.
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