Job Description
Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service in a dynamic and fast-paced environment? Do you possess excellent communication skills in French, both written and verbal? If so, we invite you to join arenaflex as a French Bilingual Customer Service Representative, where you will play a vital role in providing top-notch support to our internal and external customers. **About arenaflex** arenaflex is a leading provider of innovative commercial and residential ceiling, wall, and suspension system solutions in the Americas. With a rich history spanning over 160 years, we have built our business on trust, integrity, and a commitment to excellence. Our team of dedicated professionals is passionate about creating beautiful spaces that enhance comfort, save time, and improve building efficiency. **Our Culture** At arenaflex, we pride ourselves on our supportive culture, which recognizes each employee as a key player in our future success. Our local feel and collaborative work environment make it easy to get to know and work with leadership and colleagues across the company. We offer a competitive remuneration package, including a benefits package that includes medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs, and many more. **Personal Development** We are committed to helping you grow your career with us, based on your strengths and interests. Our casual work environment features a recognition program for our team, service awards, a fitness center, and a lunchtime cafe. We also offer opportunities for professional development, training, and mentorship to help you achieve your goals. **Job Summary** As a French Bilingual Customer Service Representative, you will be responsible for providing technical product information and problem-solving services to both internal and external customers. You will work in a remote environment, with core hours from 8:00 AM to 4:30 PM, and will have the flexibility to adjust your schedule to fit your life. You will be part of a dynamic team that values collaboration, teamwork, and individual achievement. **Key Responsibilities** * Communicate daily with both external and internal customers to resolve any service issues * Receive and address inquiries regarding technical product information, performance, certification, contractor and distributor order/credit status, inventory status, complaint and/or claim status, sales aid status, as well as promotions and programs for both contractors and distributors * Offer alternatives to resolve problems * Receive and accurately enter orders into the online customer order entry system (SAP) and process them through shipment * Ensure accurate pricing is applied prior to shipment * Contact customers in advance of planned shipment for the purpose of making item/order changes or selling substitutions of other products * Arrange for shipment using various transportation modes to various delivery site conditions and requirements * Process samples, literature, and sales aids requests from field sales, customers, and clients * Verify the customer's job name and items ordered for a specific time period corresponds with the information in the pricing system * Make necessary corrections to ensure correct billings * Facilitate the claims process (e.g., billing, product defect, shipping, return materials, rebates) * Continually work towards eliminating non-standard receivables * Obtain proof of accurate information for auditing purposes to determine the action that needs to be taken, which often involves generating a customer to pay letter to collect monies owed to arenaflex * Fill in for field sales personnel during their absence * Manage requests for Specials through the ABP Specials Process database and provide response to customers on price of specials * Facilitate communication among CFC, plants, and sales reps **What Will Make You Successful** * The ability to converse fluently in French, preferably French Canadian * Superior verbal and written communication/customer service skills * A commitment to consistently exceed the customer's expectations * The ability to learn, understand, and transfer knowledge relative to the entire product line * Excellent listening skills and problem-solving skills relative to customer inquiries * The ability to prioritize your workload and perform multiple tasks at once is key * The ability to maintain a positive attitude and work effectively within a team environment * Proficiency in operating a PC with basic knowledge of Microsoft Excel and Word * CES/SAP experience * Call-center experience **What Will Make You Stand Out** * Ability to stay composed and professional in dynamic, fast-paced environments, especially when engaging with energetic or passionate customers * Familiarity with the Quebec dialect to support effective communication with our French-speaking clientele * A proactive mindset with a strong sense of ownership, initiative, and a passion for continuous improvement and innovation * Experience in account management, with a focus on building strong client relationships and delivering exceptional service **Why Join arenaflex?** arenaflex is a leader in the design and manufacture of innovative commercial and residential ceiling, wall, and suspension system solutions in the Americas. With approximately $1.3B in revenue, we have about 3,600 employees and a manufacturing network of twenty-one facilities in North America. We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal, and play. **Our Sustainability Ambition** "Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow. We are committed to: * Engaging a diverse, purpose-driven workforce * Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet * Pursuing sustainable, innovative solutions for spaces where we live, work, learn, heal, and play * Being a catalyst for change with all of our stakeholders * Making a positive difference in the environments and communities we impact **Location** Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues, and restaurants. **Equal Employment Opportunity** arenaflex is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, we are committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job