Job Description
Are you a customer-centric professional with a passion for delivering exceptional service and ensuring seamless operations? Do you have a strong command of the French language and experience in customer-facing roles? If so, we invite you to join arenaflex's dynamic team as a Remote Online Exams & Customer Experience Assistant – French Speaking. As a key member of our agile team, you will play a vital role in enhancing the efficiency and excellence of arenaflex's global certification services. **About arenaflex** arenaflex is a leading provider of certification services, empowering individuals and organizations to achieve their goals through our innovative and high-quality solutions. Our team is dedicated to delivering exceptional customer experiences, and we are committed to fostering a culture of excellence, passion, and innovation. **Job Summary** As a Remote Online Exams & Customer Experience Assistant – French Speaking, you will be responsible for providing top-tier support to candidates, testing centers, and other stakeholders through various communication channels. You will also oversee the secure and fair conduct of certification exams, enforce exam rules and protocols, and handle technical or procedural issues that may arise during exams. Your tasks will include: ### Key Responsibilities #### Customer Service * Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone. * Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination certification process. #### Online Proctoring * Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms. * Enforce exam rules and protocols to maintain the integrity of the certification process. * Handle any technical or procedural issues that may arise during exams. #### Back-Office Exam Operations * Execute administrative tasks related to exam registrations, scheduling, and result processing. * Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards. * Collaborate with cross-functional teams to streamline processes and improve operational efficiency. #### General Duties * Work effectively in a team environment and liaise with other teams to get the job done and reach the best possible results. * Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible and adaptable customer-centric approach to serve arenaflex's multinational presence and global operations across multiple time zones. * Ensure your work and presence are aligned with company's values “Quality - Passion - Integrity – Innovation,” at all times. ### What We Look For * Bachelor's degree in any discipline (will be an asset) * Previous experience in similar position/function (will be considered as an asset) * Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage * Passionate with Customer Satisfaction * Excellent command of the English and French language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus) * Advanced computer literacy is required. ECDL Advance level certification would be considered a plus. * Excellent interpersonal, verbal, and written communication skills. * Well organized, self-driven, flexible, and able to work in a high-volume, fast-paced, and deadline-driven environment * Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends, and holidays) ### What We Offer * Monthly Bonus upon Performance * Work in an international, dynamic, and fun atmosphere * Two free vouchers for all certifications from arenaflex's Portfolio per year for all employees * Complimentary coffee and tea in all our premises * Huge learning experience in using best practices and global environment * Constant personal and professional development ### Working on Home Office (HO) Secure English Language Tests (SELTs) Any person who is engaged by arenaflex to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by arenaflex) where the existence of any criminal record and/or bankruptcy must be declared. If working on the SELT service in the UK, background checks will include: * A basic or enhanced Disclosure Barring Service (DBS) check * Right to Work in the UK check (including nationality, identity, and place of residence) * HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) * Financial background check * Employment reference check If working on the SELT service anywhere in the world (outside of the UK), personnel will undergo background checks that are equivalent to those stated for the UK. ### How to Apply If you are a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note:** All applications will be treated with strict confidentiality. Apply for this job