Job Description
At arenaflex, we're on a mission to revolutionize the way we understand and interact with our customers. As a co-op in our Customer Experience (CX) Insights & Prioritization organization, you'll have the unique opportunity to work alongside our experienced team to analyze data, generate insights, and contribute to real-world projects that drive business impact. If you're passionate about data-driven decision-making and eager to learn from the best, this position is the perfect fit for you. **About arenaflex** arenaflex is a global leader in the travel industry, known for our commitment to innovation, customer satisfaction, and employee development. With a rich history of pushing boundaries and breaking records, we're always looking for talented individuals who share our passion for excellence. Our Customer Experience (CX) Insights & Prioritization organization is at the forefront of this effort, using data and analytics to inform our customer-centric strategy and drive business growth. **Key Responsibilities** As a co-op in our CX Insights & Prioritization organization, you'll have the opportunity to work on a variety of projects and functions, including: * **Customer Listening & Analytics**: You'll work with our analytics professionals to develop and implement customer listening strategies, build data infrastructure for decision support, and create data products that drive value across our organization. * **Customer Insights & Advisory**: You'll help us deepen our understanding of consumers and champion their needs by conducting consumer research, analyzing NPS performance, and providing actionable insights to inform our business decisions. * **CX Strategy, Integration & Personalization**: You'll support our CX strategy by communicating the CX narrative, managing and prioritizing our portfolio of initiatives, and connecting teams across the organization to measure and deliver impact. **Rotations and Scheduling** As a co-op in our CX Insights & Prioritization organization, you'll be part of a minimum of three full-time alternating rotations based in Atlanta, GA, with the following schedule: * 1st Rotation: Spring 2025 * 2nd Rotation: Fall 2025 * 3rd Rotation: Summer 2026 **Responsibilities by Rotation** Some examples of responsibilities you may have during each rotation include: * Research, analyze, and interpret customer data * Measure KPI performance and its impact on customer satisfaction * Develop new reports and dashboards and/or enhance automation of manual processes * Perform root-cause analysis of customer pain points * Work closely with stakeholders to understand data needs and provide analyses * Leverage and query cross-divisional data sources to answer business questions * Communicate and coordinate with key stakeholders across the organization to share priorities, roadmap, and key learnings * Develop effective presentations to share findings and recommendations to leaders **What You Need to Succeed** To be successful in this role, you'll need: * Currently pursuing a bachelor's degree that has the flexibility to support a co-op role * Proficiency in Microsoft Office tools (i.e., Excel, PowerPoint, Word) * Experience or a demonstrated interest in data analysis and coding, preferably SQL (while some roles may require specific coding skills such as Python) * Build strong working relationships with coworkers, partners, and company leadership * Self-motivated, intellectually curious, and results-oriented, capable of meeting deadlines and follow-through * Must be available for 3 alternating co-op terms * Consistently prioritizes safety and security of self, others, and personal data * Embraces diverse people, thinking, and styles * Possesses a high school diploma, GED, or high school equivalency * Is at least 18 years of age and has authorization to work in the United States **What Will Give You a Competitive Edge** To stand out in this role, you'll want to have: * Currently pursuing a bachelor's degree in Engineering, Computer Science, Data Science, Business/Management, Mathematics/Statistics, Economics, or related quantitative field * Some positions may require a minimum of 30 completed semester hours * Experience performing statistical analysis and modeling (i.e., linear regression, segmentation, non-linear predictive regression, operations research, and/or machine learning) * Experience with coding software (i.e., SQL, SAS, C, Python, VBA, R, etc.) * Course work in statistics, data science, computer science, operations research, marketing, etc. **Work Environment and Company Culture** As a co-op in our CX Insights & Prioritization organization, you'll be part of a dynamic and collaborative team that values innovation, customer satisfaction, and employee development. You'll have the opportunity to work with experienced professionals who are passionate about data-driven decision-making and customer-centric strategy. Our organization is committed to creating a diverse and inclusive work environment that fosters growth, learning, and success. **Compensation, Perks, and Benefits** As a co-op in our CX Insights & Prioritization organization, you'll receive a competitive salary and benefits package, including: * A comprehensive benefits package, including medical, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and growth * A dynamic and collaborative work environment **How to Apply** If you're passionate about data-driven decision-making and eager to learn from the best, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online portal. We can't wait to hear from you! 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