Job Description
At arenaflex, we're passionate about empowering teams to create great writing for everyone. As a leading provider of innovative solutions, we're committed to delivering exceptional customer experiences that drive business growth and success. We're now seeking an experienced Enterprise Customer Success Manager to join our team and play a critical role in scaling customer adoption and driving business value across our customer base. **About arenaflex** arenaflex is a dynamic and rapidly growing company that's revolutionizing the way teams create and collaborate on content. Our mission is to make great writing accessible to everyone, and we're dedicated to delivering innovative solutions that meet the evolving needs of our customers. With a strong focus on customer success, we're committed to building long-term relationships with our customers and helping them achieve their goals. **Your Role** As an Enterprise Customer Success Manager at arenaflex, you'll be responsible for driving customer success and adoption across our customer base. You'll work closely with our sales team to onboard new customers, develop strategic plans to drive business value, and build strong relationships with key stakeholders. Your primary goal will be to ensure that our customers achieve their desired outcomes and continue to grow with arenaflex. **Key Responsibilities** * Act as the single point-person for customers, creating, owning, and driving their overall success plan * Develop expertise as an advisor of best practices in developing on-brand content at scale * Meticulously project manage programs that will help customers drive adoption, business value, and renew usage of arenaflex * Own the full customer renewal process, including forecasting, negotiating, and proposal creation * Be accountable to Gross and net dollar retention rate targets for your customers * Work collaboratively with Sales to introduce opportunities for revenue growth, cross-sell, and upsell * Develop new and existing relationships across your customers to ensure we've strengthened our partnership and created new advocates across the customer's organization * Produce and processify decks, Looms, and emails that help your customers onboard, adopt, and renew usage of arenaflex at scale * Collect and share insights that help Product identify both scalable and unscalable ways to educate and activate the user base on the product * Analyze product usage data to provide deeper insights to customer champions and smarter understanding of customer adoption and value opportunities **Essential Qualifications** * 5+ years of experience in a CSM role in Enterprise B2B SaaS * Experience carrying and regularly exceeding a GRR and NRR target, including full ownership of the Renewal * Experience in deepening adoption within a team as well as introducing a product across many teams in an organization * Experience managing and building relationships across multiple stakeholder levels, including C-Level * Experience in the art of Change management, including motivating, unblocking, and overcoming barriers to large, transformational change * Ability to make the complex simple * Knowledge of editorial processes or working with Content marketing, Technical writing, or UX teams is a plus **Preferred Qualifications** * Proactive communication skills, both sync and async * Intrinsically motivated: you set the highest possible bar for what you build, write, and ship * Incredibly curious and an active listener * Great presenter * Genuine leader * Connection to our mission of great writing for everyone * Natural affinity to our values of Connect, Challenge, Own **Benefits & Perks** * Generous PTO, plus company holidays * Medical, dental, and vision coverage for you and your family * Paid parental leave for all parents (12 weeks) * Fertility and family planning support * Early-detection cancer testing through Galleri * Flexible spending account and dependent FSA options * Health savings account for eligible plans with company contribution * Annual work-life stipends for: + Home office setup, cell phone, internet + Wellness stipend for gym, massage/chiropractor, personal training, etc. + Learning and development stipend * Company-wide off-sites and team off-sites * Competitive compensation, company stock options, and 401k **Why Join arenaflex?** At arenaflex, we're passionate about creating a workplace that's inclusive, diverse, and supportive. We believe in empowering our employees to grow and develop their skills, and we offer a range of benefits and perks to support their well-being. If you're a motivated and talented individual who's passionate about customer success, we'd love to hear from you. **How to Apply** If you're excited about the opportunity to join our team and drive customer success at arenaflex, please submit your application through our website. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state, or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Candidate Privacy Notice** By submitting your application, you acknowledge and agree to arenaflex's Global Candidate Privacy Notice. Apply for this job