Job Description
Join arenaflex, a pioneering energy retailer and tech platform, as we revolutionize the way people interact with their energy company. We're not just an energy supplier; we're a movement towards a sustainable future, and we're looking for passionate individuals to join our team. **About arenaflex** arenaflex is a trailblazing company that combines the best of both worlds: the expertise of an energy retailer and the innovation of a tech platform. Our proprietary tech platform, Kraken, is changing the game by making energy management approachable, low-cost, easy-to-understand, and 100% renewable. We're not just a company; we're a community of like-minded individuals who share a common goal: to make a positive impact on the environment. **Our Culture** At arenaflex, we're not your typical corporate culture. We're a team of enthusiastic, determined, and curious individuals who love being part of a movement that's disrupting the energy industry. We're passionate about humanizing the customer service experience, and we're looking for people who share our values. Our culture is built around teamwork, inclusivity, and a commitment to sustainability. **The Role** As an Energy Specialist - Customer Support at arenaflex, you'll be at the forefront of our customer service team, helping our customers navigate their energy journey. You'll be the main point of contact for our customers, and your input will shape the customer experience. We're looking for someone who is passionate about sustainability, customer service, and making a positive impact. **Key Responsibilities** * Talk to our customers over the phone or via email, resolving their queries and engaging with other suppliers as needed. * Work in Operations, helping our customers and being at the heart of everything we do. * Take full responsibility for all issues that you come across, delivering end-to-end customer service and ensuring that our customers are impressed and excited about arenaflex being their energy supplier. * Bring about awesome solutions while keeping up with rapid-fire change as we grow. Expect the unexpected. **What You'll Need** * Prior energy experience isn't required, but we'll happily meet you where you're at and teach you what you need to know. We just ask that you have a passion for sustainability and providing world-class customer service. * Highly motivated and lots of drive to succeed is a must. * MS Office Suite Proficient. * Highly organized. * Energetic. * Quick Learner. * Takes instruction easily and follows through. * Candidates must be available to work a standard schedule of Monday-Friday, 9:00am - 5:30pm. **Bonus Points** * Fluency in Spanish, Chinese, Vietnamese, Hindi, Urdu, Yoruba, and/or Arabic. * Bachelor's or Associate's Degree. **The Types of People We'd Love to Hear From** * Excited to help customers - Our customers are at the center of everything we do, and we're looking for people who share our passion for customer service. * Open-minded - We're a rapidly growing company, and we're looking for people who are proactive in spotting weak areas and suggesting solutions and improvements to the customer experience. * Approachable - We're a team of enthusiastic and unique individuals who are always there to support and help each other. * Inclusive - We're looking to continue building our wonderful, inclusive culture full of diverse people from all backgrounds. * Dedicated to sustainability - As a renewable energy supplier, we're looking for people who are deeply committed to helping in any way they can in their own lives in the fight against climate change. * Committed to improvement - We're looking for people who will actively look for ways in which we can improve the customer experience and not be afraid to speak up. * A strong work ethic - A role in operations is very fast-paced and can be challenging at times. We're looking for people who can deal with challenging situations and who are responsible for their own future by working extremely hard to achieve their goals. **Why Join Us?** * Innovation-Led Culture: Be part of a company that leads with innovative solutions and challenges traditional industry norms. * Impactful Work: Your contributions will directly influence our growth and help shape the future of sustainable energy. * Collaborative Environment: Work in a dynamic, supportive environment that fosters creative thinking and problem-solving. **Why Else You'll Love It Here...** * Great medical, dental, and vision insurance options, including FSAs. * Paid time off - we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need. arenaflex offers 20 days paid vacation, 8 paid sick days, and discretionary unlimited paid time off. * 401(k) plan with employer match. arenaflex matches 100% of contributions on the first 3% and 50% of contributions from 3-5%. * Parental leave. Biological, adoptive, and foster parents are all eligible. arenaflex pays 16 weeks at full pay and then an additional 8 weeks at half pay. * Pre-tax commuter benefits. * Flexible working environment: You need to shift around your schedule? You do you, we genuinely believe in work/life balance. * Equity Options: every arenaflex employee owns part of the business. We're a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such. **Additional Information** * If this sounds like you, then we'd love to hear from you. We're an equal opportunity employer, and we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. Apply for this job