Job Description
At arenaflex, we're on a mission to revolutionize the world of fine jewelry, and we're looking for a talented and dedicated E-Commerce Customer Service Associate to join our team. As a key member of our E-commerce Department, you'll play a vital role in providing exceptional customer service to our West Coast customers, ensuring their shopping experience is nothing short of magical. **About arenaflex** arenaflex is a fine jewelry company that has been a beacon of excellence for over 20 years. Founded in Brooklyn, NY, we've become an iconic destination for gifts and jewelry, with a loyal following of international customers who flock to our brick-and-mortar stores and website. Our commitment to quality, sustainability, and customer satisfaction has earned us a reputation as a leader in the industry. We're proud to be a member of the CFDA, certified Made in New York, and No Dirty Gold, and we're dedicated to making a positive impact on our community and the world. **Our Values** At arenaflex, we're guided by a set of core values that shape everything we do: * We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity. * We believe in making and selling things people will want to keep forever and will bring continuous joy. * We believe in doing everything we can ourselves. * We believe in always thinking of the long game and not focusing on a quick profit. * We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow. * We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty. **Key Responsibilities** As an E-Commerce Customer Service Associate, you'll be responsible for: * Providing exceptional and personalized service to customers via email, social media channels, and live chat within a 24hr SLA window. * Navigating multiple order management systems, along with substantial catalog of Google documents and sheets to provide and follow up on order status' and product details. * Learning the arenaflex 'voice' and customer service culture to support long-term customer relationships. * Strong command of multiple communication styles: social media, chat, and email, ability to navigate and switch between coverage assignments as needed. * Providing styling and jewelry care advice to customers with a strong knowledge of arenaflex products. * Brainstorming ways to create out-of-this-world customer experiences with your manager and team members. * Helping cultivate a warm and inviting culture in order to assist our customers; clearly communicate policy and offer friendly assistance in all customer interactions. * Displaying a command of product knowledge, procedure and policy to resolve any and all customer questions. * Communicating daily via Slack and email with store, merchandising, inventory, fulfillment, and shipping teams to process, cancel, change, and update order details following trained procedures. * Ability to think clearly and provide issue resolutions to customer concerns in the kindest and most efficient way possible. **Our Ideal Candidate** We're looking for a candidate who: * Has 1+ year(s) of experience in E-commerce Customer Service. * Maintains a positive attitude with an all-hands-on-deck team mentality. * Ability to work in a fast-paced environment with flexibility in various areas of coverage. * Is a problem-solving mastermind. * Is computer savvy. * Is empathetic, genuine, honest, encouraging, and kind. * Has experience with jewelry or luxury brands (a plus). * Has experience using Kustomer (a plus). **What We Offer** As an arenaflex team member, you'll enjoy: * A fully remote work environment with flexible hours. * A competitive salary and benefits package. * Opportunities for career growth and professional development. * A dynamic and supportive team environment. * A comprehensive training program to ensure your success. * A generous PTO policy and paid holidays. * Access to exclusive employee discounts and perks. * A fun and inclusive company culture that values diversity, equity, and inclusion. **How to Apply** If you're passionate about delivering exceptional customer service and joining a team that's dedicated to making a positive impact, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to meet our next team member! Apply for this job