Job Description
- *About arenaflex** arenaflex is a leading organization in the industry, committed to delivering exceptional customer experiences and innovative solutions. As a Digital Branch Customer Service Supervisor, you will play a vital role in shaping the future of customer service and driving business growth. If you're passionate about delivering outstanding customer experiences and have a knack for leadership, we invite you to join our team. **Job Summary** We're seeking an experienced Digital Branch Customer Service Supervisor to oversee the day-to-day activities of our Digital Branch Customer Service Representatives (CSRs). As a key member of our team, you will provide exceptional customer service, ensure compliance with internal policies and procedures, and drive business growth through effective leadership and training. If you're a motivated individual with a passion for customer service and leadership, we encourage you to apply. **Key Responsibilities** * Oversee the performance of Customer Service Representatives, ensuring that transactions are processed in accordance with internal policies and procedures * Delegate daily work assignments, prepare schedules, and maintain records/departmental files; provide leadership to the CSR staff * Train, motivate, and counsel staff; assist Branch Manager in conducting performance appraisals * Mentor newly hired CSRs, imparting knowledge regarding products and services that arenaflex has to offer * Serve as a contact for client problem resolution * Support daily operations of the branch, including timely and efficient completion of transactions while maintaining accurate records * Provide guidance to customers regarding the opening of new accounts by explaining appropriate product and services offerings that meet their needs; gather information required to process new and existing accounts; communicate internal rules and regulations covering transactions and FDIC protection * Refer customers to a licensed representative of arenaflex when appropriate * Access electronic financial information to answer questions related to specific accounts * Conduct weekly sales, service, and product knowledge meetings * Comply with regulatory, security, and audit policies and procedures; adhere to arenaflex's Code of Conduct * Maintain operational controls to ensure safety and security of client and arenaflex assets * Build or maintain technical and professional knowledge by attending educational workshops and training * Perform other duties as assigned **Essential Qualifications** * High School Diploma or GED required; Bachelor's degree preferred * 5 years of experience as a Senior CSR/New Accounts Representative or equivalent, plus demonstrated leadership ability in an operations area related to banking or retail operations * 1+ years of supervisory experience required * Proven history of leveraging financial products and services that provide value to the client * Possess strong technical skills and experience to operate teller software and other bank-related computer programs * Proficiency in Microsoft Word & Excel required * Excellent customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner * Excellent interpersonal and communication skills (verbal + written) * Comprehensive knowledge of interest calculations for use in dividend adjustments * Advanced knowledge of new account operations, including CIP and BSA requirements * Thorough knowledge of arenaflex's rules and regulations governing accounts and services required * Display sound judgment, as well as discretion when utilizing confidential information * Strong analytical skills and creative problem solver * Ability to work weekends and extended hours or at neighboring branch locations when needed **Preferred Qualifications** * Experience working in a remote or virtual environment * Familiarity with arenaflex's products and services * Strong leadership and coaching skills * Ability to work in a fast-paced environment and adapt to changing priorities * Experience with performance management and employee development **What We Offer** * Competitive salary range: $29.67/hr - $38.47/hr * Opportunity to work in a dynamic and innovative organization * Collaborative and supportive team environment * Professional development and growth opportunities * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements, including remote work options **How to Apply** If you're a motivated individual with a passion for customer service and leadership, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to review your application and discuss this exciting opportunity with you. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes. Apply for this job