Job Description
At arenaflex, we're revolutionizing the healthcare industry by pioneering game-changing innovations at the intersection of health, material, and data science. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we're committed to improving lives and enabling healthcare professionals to perform at their best. Our mission is to empower better, smarter, and safer healthcare, and we're seeking a talented and compassionate Customer Tech Service Representative to join our team. **The Impact You'll Make in this Role** As a Customer Tech Service Representative at arenaflex, you'll have the opportunity to make a meaningful difference in the lives of patients and clinicians. You'll be the face of our company, providing exceptional customer service and technical expertise to assist patients and clinicians in troubleshooting products, assisting with product information, and other customer-centric solutions as needed. Your expertise will be invaluable in helping us deliver on our promise of better, smarter, and safer healthcare. **Key Responsibilities:** * Become a subject matter expert (SME) on Negative Pressure Wound Therapy devices * Provide direct customer service and technical expertise to assist patients and clinicians in troubleshooting products, assisting with product information, and other customer-centric solutions as needed * Perform daily tasks to support customer/patient work order management through Field Service Representatives, UPS, or Couriers, including delivery, and service calls using an advanced routing system within assigned territory * Collaborate with other departments within the organization to ensure commitments to customers are fulfilled and that customer expectations are met * Provide effective communication to internal and external customers through the use of e-mail, phone, and text messaging system **Your Skills and Expertise** To succeed in this role, you'll need to possess a unique blend of technical expertise, customer service skills, and problem-solving abilities. Here are the minimum qualifications we're looking for: * High School Diploma/GED and five (5) years of experience in customer service * One (1) year of experience with order entry and industry standard call center systems, such as Nice InContact * Proficient use of Microsoft Office products * Willingness to travel for scheduled business training and corporate functions when required * Strong desire to provide top-level customer support * Demonstrated problem-solving skills and ability to communicate effectively both verbally and in writing * Adherence to work schedule commitments and ability to work with minimal supervision and support schedule adjustments related to call volumes and staffing changes **Preferred Qualifications:** * Experience working in a healthcare or medical device industry * Familiarity with Negative Pressure Wound Therapy devices * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities * Excellent communication and interpersonal skills **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home. We're committed to creating a culture that values diversity, inclusion, and employee well-being. Our team is passionate about delivering exceptional customer service and making a meaningful impact in the lives of patients and clinicians. **Compensation and Benefits** We offer a competitive compensation package, including a base salary and variable incentive pay, as well as a range of benefits to support your physical and financial well-being. Our benefits package includes: * Medical, dental, and vision insurance * Health savings accounts and flexible spending accounts * Disability benefits and life insurance * Paid absences and retirement benefits * Access to our employee assistance program and mental health resources **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping you grow and develop your skills and expertise. We offer a range of training and development programs, including: * On-the-job training and mentorship * Online courses and certification programs * Leadership development and coaching * Opportunities for advancement and career growth **How to Apply** If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of patients and clinicians, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that values diversity, inclusion, and employee well-being. Apply for this job