Job Description
At arenaflex, we're revolutionizing the way institutions adopt and navigate the crypto economy. As a Customer Support Executive, you'll be at the forefront of this movement, helping some of the world's largest institutions, stablecoin issuers, and DeFi projects get the most out of our enterprise-grade back office platform. If you're a crypto native problem solver with a passion for delivering exceptional support, we want to hear from you. **About arenaflex** arenaflex is a leading provider of infrastructure solutions for the crypto economy. With a strong track record of innovation and a commitment to excellence, we've raised $26m from top-tier investors and partnered with industry leaders like Circle, Uniswap, and the Government of El Salvador. Our mission is to bring financial integrity to the crypto space, and we're looking for talented individuals like you to join our team. **The Role and Opportunity** As a Customer Support Executive, you'll be responsible for delivering fast, empathetic, and effective support to our customers. This isn't just about answering tickets – it's about becoming the go-to expert for our customers, guiding them through complex issues, and shaping how we scale Customer Operations. You'll work closely with our Product, Engineering, and Sales teams to resolve issues, surface customer insights, and influence our roadmap and customer experience. **Key Responsibilities** * Deliver fast, empathetic, and effective support to customers via our platform * Partner with Product, Engineering, and Sales to resolve issues and surface customer insights * Report bugs, share feature requests, and champion the customer's voice in product discussions * Develop deep product expertise and help teammates with best practices and workarounds * Own projects that improve our processes, documentation, and help center experience * Drive measurable improvements to time to resolution and customer confidence **We're Looking for Someone Who** * Is crypto native and can walk through an on-chain transaction (for example, on Etherscan) * Thrives on complexity over volume and is comfortable owning a tough ticket for days if needed * Communicates clearly and over-communicates in remote settings, with a strong bias to action * Has excellent customer communication skills and enjoys digging into technical details * Is coachable, takes ownership, and shows initiative * Bonus experience with accounting, reconciliation, or finance workflows **Why You'll Love This Role** * You'll work with leading names in stablecoins, DeFi, and banking, helping them navigate crypto finance with confidence * You'll be more than support and act as a builder who improves our processes, tools, and customer experience * You'll collaborate with Product, Sales, and Engineering to influence roadmap and CX * You'll see a wide range of business models across the crypto economy, including exchanges, custodians, wallets, foundations, miners, and gaming * Ramp up is intense in a good way, with mentorship, structured feedback, and a team that has your back **Interview Process** * Talent Screen (30 minutes) * Hiring Manager Interview (30 minutes) focused on problem-solving, crypto literacy, and remote communication * Take-home case based on a realistic support scenario * Case walkthrough (60 minutes) where you present your approach and thought process * Offer **Location** * UK-based, remote-first with optional time in the London office **Tools** * Plain * Linear * Excel * Notion * Slack **Interested in Helping Institutions Adopt Crypto with Confidence?** We'd love to hear from you. Join our team at arenaflex and be part of a movement that's changing the face of finance. Apply now and take the first step towards an exciting career in crypto finance and operations. Apply for this job