Job Description
At arenaflex, we're revolutionizing the way workers across Europe buy workwear online. Our mission is to provide a seamless, personalized experience for over 95 million workers, ensuring they get the workwear they need to excel in their jobs. We're not just building a marketplace; we're creating a community that values the people who wear our workwear. As a Swedish-speaking, AI-fluent support professional, you'll play a crucial role in scaling our support experience, helping workers across Europe get the workwear they need. You'll be part of a remote-first team that's passionate about crafting exceptional experiences, moving fast, and growing every day. **About arenaflex** arenaflex is a pioneering company that's changing the face of workwear buying. We're not just a marketplace; we're a community that values the people who wear our workwear. Our team is comprised of online natives who meet users where they are, act with empathy, and move fast with a bias toward action. We're growth-obsessed, and our product, company, and lives reflect this. **Tasks** As a Customer Support & AI Operations Specialist, you'll be responsible for: * Handling real customer needs: Respond to inbound support tickets, mainly via email, with growing volumes in chat and occasional phone calls. Most questions are about orders: deliveries, returns, and product help. You'll bring clarity, speed, and calm to every conversation. * Making support better every day: Help spot patterns, build knowledge base, auto-generate answers, and work closely with the team to reduce ticket volume, speed up resolution, and raise customer satisfaction. * Using AI as your default: Our support runs on a shared inbox across multiple channels with automations throughout. You'll use AI to generate replies, build workflows, and guide customers to real-time solutions—fast, personal, and scalable. **Requirements** To succeed in this role, you'll need: * Fluency in Swedish and English: You communicate clearly, naturally, and respectfully in both languages. * AI proficiency: You already use tools like ChatGPT or Claude for writing, translating, and solving everyday problems—and you're excited to use them even more. * Fast thinking, clear communication, and ownership: You figure things out, fix what's broken, and raise your hand when something doesn't make sense. * Passion for the work and the worker: You want to help the people doing real jobs, and make their experience better than what they've come to expect. **Benefits** As a Customer Support & AI Operations Specialist at arenaflex, you'll enjoy: * Each day matters: AI is changing how people buy faster than anyone expected. While legacy players are still catching up, a wave of AI-first companies are racing to define the future of online buying. This is the window—and we're in it. * Real market. Real scale: We're not chasing trends. We're focused on solving a massive, specific problem for 95 million people in Europe—with 200+ workwear brands, +1m annual visitors, and record-breaking weekly orders already in motion. * Built on strong values: We craft work we're proud of. We're online natives, raised on the internet, who meet users where they are. We act with empathy, move fast with a bias toward action, and stay growth-obsessed—in our product, our company, and our lives. * Remote-first, built for flexibility: Work from anywhere in Europe—whether from our Helsinki office, your home, or any WeWork location across Europe if you prefer a hybrid setup. (Remote work requires a proven track record of thriving in this kind of setup.) **Join us** If you're passionate about creating exceptional experiences, moving fast, and growing every day, join us at arenaflex. We're not just building a marketplace; we're creating a community that values the people who wear our workwear. Apply now to become a part of our remote-first team and help us revolutionize the way workers across Europe buy workwear online. Apply for this job