Job Description
- *About arenaflex:** arenaflex is a cutting-edge technology company that empowers developers to build, scale, and secure a faster, more personalized web. As the team behind innovative solutions like v0, Next.js, and AI SDK, arenaflex helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products, and we're committed to creating a place where everyone can do their best work. **About the Role:** arenaflex is seeking an experienced Customer Success Manager (CSM) to join our fast-growing Customer Success team in the West Region. The ideal candidate will own a portfolio of customer accounts and drive greater business value for them by bringing arenaflex's best ideas, innovations, and capabilities to those customers. As a CSM, you will be responsible for managing everything post-sales in the Enterprise customer lifecycle, including detailed customer onboarding, setting and measuring success criteria, issue resolution and escalation, identifying and generating expansion opportunities, and management of the customer renewal. **Key Responsibilities:** * Manage a portfolio of Enterprise customers, building long-standing relationships with product champions, users, and executives for your assigned accounts * Be a trusted product advisor by aligning arenaflex solutions with the customer's business strategy * Drive incremental value by leading the customer through training and adoption of arenaflex's best practices * Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the arenaflex Maturity Model * Enable customers on how best to use arenaflex's solutions to Develop, Preview, and Ship their web properties * Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for your book of business * Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty * Facilitate Executive Business Reviews with economic decision makers and arenaflex executive sponsors * Build and maintain account plans, including organization mapping and opportunity whitespace * Act as the Voice of the Customer to align our resources and efforts to improve the customer experience * Partner with the Sales team to help identify and raise expansion opportunities **About You:** * 3+ years of professional experience in B2B / SaaS * Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products * Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level * Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work * Knowledge of CI/CD, deployment pipeline, and the SDLC process * Comfortable managing accounts with varying requirements * Demonstrable self-starter, curious, and solution focused * Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts **Bonus If You:** * Have devised and put in motion growth and activation strategies * Experience and proficiency with Front-end web development libraries and frameworks like React, Node, Next.js, Express etc. * Can demonstrate an understanding of a CDN and/or Proxy * Understand well, and can communicate clearly about DNS * Have experience working with Enterprise applications at global scale * Have previously worked at a high growth SaaS company **Benefits:** * Competitive compensation package, including equity * Inclusive Healthcare Package * Learn and Grow – we provide mentorship and send you to events that help you build your network and skills * Flexible Time Off * We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed **Compensation:** The San Francisco, CA OTE pay range for this role is $130,000-179,000. This salary range is an estimate. Actual salary will be based on job-related skills, experience, and location. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. **Diversity, Equity, and Inclusion:** arenaflex is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. arenaflex encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. **How to Apply:** If you're a motivated and experienced Customer Success Manager looking to join a dynamic team, please apply to this role. We can't wait to hear from you! Apply for this job