Job Description
At arenaflex, we're passionate about empowering brands to turn ideas into impact. Our innovative brand platform, Frontify, transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. With a vibrant culture built on creativity, collaboration, inclusion, and joy, we're on the lookout for a talented Customer Success Manager to join our international team. **Your Team** Our Customer Success team is a strategic and driven bunch with diverse skill sets in design, agencies, project management, and customer success. Together, they combine their skills to support our customers in bringing their brand to the next level. When they're not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing. **Your Mission** As a Customer Success Manager at arenaflex, you'll drive our customer happiness to a new, all-time high by advising and guiding a wide variety of brands. With your help, they'll launch Frontify successfully, adopt it widely, and continually drive business value from the platform. Over time, you'll build up trustful, strategic relationships that fuel our fast-growing business. **Your Responsibilities** As a key member of our Customer Success team, you'll be responsible for: * Guiding new customers through onboarding and delivering tailored training to maximize product value * Building and maintaining strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and share updates * Being the go-to contact for customer questions and issues, ensuring timely, high-quality support * Monitoring product usage to spot trends, address underutilization, and drive deeper adoption * Leading renewal conversations and identifying upsell and cross-sell opportunities, ensuring long-term retention * Partnering with customers to align Frontify's capabilities with their evolving business goals * Collaborating cross-functionally with sales, product, support, and marketing to create a smooth, cohesive customer experience **Your Story** We're looking for a seasoned Customer Success professional with: * 3+ years of experience in Customer Success, Account Management, or Business Development—ideally in SaaS * Proven track record of driving product adoption, engagement, and satisfaction * Familiarity with key success metrics like Adoption Rate, Net Revenue Retention, CLV, NPS, and Churn Rate * Strong communication and relationship-building skills, both internally and externally * Confidence in tech and a willingness to automate where it counts * Authentic, motivated, and accountable personality * C1+ (full professional) proficiency in both English and German **Additional Information** **Why Join Us?** * Thrive with the tools and support to shape your future at arenaflex * Be part of a product that connects brands and people with a human touch * Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas * Join a vibrant, social team—whether you love animals, yoga, or travel, we've got the Slack channels for you! **What We Offer** * At least 5 weeks of holiday (PTO) * Paid educational and well-being days off * Home office setup budget * Annual salary review * Localized benefits * Invite to our summer company meet-up in Switzerland **Important to Us** At arenaflex, we believe in being true to ourselves: We are committed to creating and fostering an inclusive environment of vibrant individuals whose diverse perspectives build our collective future. We aim to provide equal opportunities and nurture a workplace free of harassment and discrimination. **Next Steps** * Apply: Submit your CV and answer a few questions. We'll update you on your application. * Talent Partner: Meet our Talent Team to discuss arenaflex, the role, and your background. * Team Meetings: Connect with your future team, discuss the role, showcase your skills, and explore your potential new journey. * Join Us: If it's a match, welcome to arenaflex! This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We're looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what's next. **Work Environment and Company Culture** As a Customer Success Manager at arenaflex, you'll be part of a vibrant, international team with offices in St. Gallen, Switzerland, London, and New York City. You'll enjoy a flexible work environment, with the option to work from home or join us in our offices. Our company culture is built on creativity, collaboration, inclusion, and joy, with a strong focus on employee well-being and growth. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Success Manager, you'll have access to: * Regular training and development opportunities * Mentorship and coaching from experienced team members * Opportunities to take on new challenges and responsibilities * A dynamic and supportive work environment that encourages learning and growth **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * At least 5 weeks of holiday (PTO) * Paid educational and well-being days off * Home office setup budget * Annual salary review * Localized benefits * Invite to our summer company meet-up in Switzerland **Conclusion** If you're a motivated and experienced Customer Success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our vibrant team at arenaflex and help drive business growth and customer happiness. Apply for this job