Job Description
Are you a seasoned professional with a passion for building lasting relationships and driving value for clients? Do you thrive on turning customer success into long-term growth through upselling and expansion? If so, we have the perfect opportunity for you at arenaflex, a leading logistics SaaS scale-up revolutionizing the industry through digitization and automation. **About arenaflex** arenaflex is a rapidly growing company with a bold vision to transform logistics through innovative technology. Founded in 2016, we've experienced an incredible wave of growth, with sales skyrocketing and our company expanding faster than ever. Backed by solid funding and a clear mission, we're scaling internationally and redefining what's possible in supply chain tech. Our Yard Management Software enables industrial and logistics companies to smoothly manage the complete flow of trailers rolling on and off their sites, as well as all trailer movements on-site. **The Role** As our Customer Success Manager DACH, you will play a key role in the entire customer journey, assisting in the implementation of our solution and ensuring that your customers continue to benefit from it, while also identifying opportunities for upselling and expansion. Moreover, since you will be the voice of the customer within our company, you'll make a crucial contribution to the further development of the arenaflex solution. **Key Responsibilities:** * Manage the entire implementation of our solution and keep track of scope, time, and budget. Cooperate with our Implementation Consultants, who carry out the physical implementation of our solution on the customer sites. * Guide customers through the QuickStart onboarding journey and drive early value realization, while empowering customers to confidently adopt and configure the solution themselves. * Consistently maintain excellent customer success by being in close contact with your customers and ensuring they receive the maximum return on their investment in arenaflex. Cooperate closely with the Customer Support Advisor to solve more complex issues that customers face. * Take initiatives to improve our processes in Customer Success, to make our customers even happier with arenaflex. * Drive growth in your customer portfolio and assist the sales team by spotting cross-selling opportunities. * Work from home whenever you want, with regular visits to our customers' sites and quarterly visits to our Ghent HQ to catch up with colleagues and the office vibe. **What We Offer:** * Tons and tons of room for impact. Your voice will be heard, and your ideas will shape the future of our recruitment efforts. * A fun group of colleagues who are all making the success story of arenaflex, day after day, milestone after milestone, and joke after joke. * The flexibility to work from a location that suits you and your business goals. * Regular visits to our Ghent HQ to get to know your colleagues and receive in-depth onboarding during your first two weeks. **Requirements:** * At least a bachelor's degree, or equivalent experience, and at least 5 years of relevant experience in a SaaS company. * Building a great customer journey and seeing customers who are happy with your product is what makes you get out of bed in the morning. * You can develop a professional, but also a warm and pleasant relationship with your client contacts. * You get a kick out of analyzing and optimizing processes. * You'll be working with people in senior management, so you make sure you know your stuff and you come to every meeting prepared. You can get your message across to all kinds of people in all kinds of departments (facilities, supply chain, operations, IT, finance, …). * You are diplomatic, but can be assertive when you have to. * Excellent verbal and written communication skills in English and German are a must. * You see the importance of Information Security & Cyber Security, and you act accordingly. Within arenaflex, we see these aspects as fundamental to our business, since our software automates critical parts of our clients' logistics processes. **Why Join arenaflex?** At arenaflex, we're passionate about revolutionizing logistics through digitization and automation. We're a fun and dynamic team, and we're looking for people who share our vision and are ready to help shape the future. If you're a motivated and experienced professional with a passion for customer success, we'd love to hear from you. Apply now to join our team and be part of something amazing! Apply for this job