Job Description
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service Technical Trainer, you'll play a vital role in empowering our customer-facing teams with the skills and knowledge they need to excel in their roles. If you're passionate about training, customer service, and technology, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions and services that transform the way businesses operate. With a strong presence in Tulsa, OKC, and El Paso, we're committed to fostering a culture of excellence, collaboration, and continuous learning. Our team is comprised of talented individuals who share a passion for making a difference in the lives of our customers and employees alike. **Job Summary** As a Customer Service Technical Trainer, you'll be responsible for designing, developing, and delivering training programs that equip our customer service teams with the technical skills and knowledge they need to provide exceptional support to our customers. You'll work closely with cross-functional teams to identify training needs, develop training content, and evaluate the effectiveness of our training programs. If you're a seasoned trainer with a passion for customer service and technology, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Design, develop, and deliver training programs for customer service teams, including technical training on arenaflex products and services * Conduct needs assessments to identify training gaps and develop training content that meets the needs of our customer-facing teams * Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure that training programs are aligned with business objectives * Evaluate the effectiveness of training programs and make recommendations for improvement * Develop and maintain training materials, including presentations, manuals, and online courses * Provide coaching and feedback to customer service teams to ensure they have the skills and knowledge they need to excel in their roles * Stay up-to-date with industry trends and best practices in customer service and technical training **Essential Qualifications** * Bachelor's degree in Education, Training and Development, or a related field * 3+ years of experience in customer service training, with a focus on technical training * Proven track record of designing and delivering effective training programs that meet business objectives * Strong knowledge of adult learning principles and instructional design methodologies * Excellent communication and presentation skills, with the ability to engage and motivate diverse audiences * Ability to work in a fast-paced environment and prioritize multiple projects and deadlines **Preferred Qualifications** * Master's degree in Education, Training and Development, or a related field * Experience working in a customer-facing industry, such as technology or finance * Certification in instructional design or adult learning, such as CPTD or CTT+ * Familiarity with learning management systems and e-learning platforms * Experience with data analysis and evaluation methods, such as Kirkpatrick or Brinkerhoff **Skills and Competencies** * Strong analytical and problem-solving skills, with the ability to identify training needs and develop effective solutions * Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders, including customer service teams, sales teams, and product development teams * Ability to work in a fast-paced environment and prioritize multiple projects and deadlines * Strong project management skills, with the ability to plan, coordinate, and execute training programs * Ability to stay up-to-date with industry trends and best practices in customer service and technical training **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Technical Trainer, you'll have opportunities to: * Develop your skills and knowledge in instructional design, adult learning, and technical training * Collaborate with cross-functional teams to identify training needs and develop effective solutions * Participate in professional development opportunities, such as conferences, workshops, and online courses * Contribute to the development of arenaflex's training programs and policies * Take on additional responsibilities and leadership roles as you grow and develop in your career **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that values collaboration, innovation, and continuous learning. Our team is comprised of talented individuals who share a passion for making a difference in the lives of our customers and employees alike. We offer a range of benefits and perks, including: * Competitive salary and benefits package * Opportunity to work with a leading provider of innovative solutions and services * Collaborative and dynamic work environment * Professional development opportunities and training programs * Recognition and rewards for outstanding performance **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and benefits package, including: * Competitive base salary * Bonus structure based on performance * Comprehensive health insurance package * 401(k) retirement plan with company match * Paid time off and holidays * Professional development opportunities and training programs **How to Apply** If you're a seasoned trainer with a passion for customer service and technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience and qualifications for the role. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. Apply for this job