Job Description
At arenaflex, we're not just building displays – we're building trust. As a leading manufacturer of custom displays for grocery and convenience stores across North America, we've spent the last 40 years building strong customer partnerships and delivering high-quality retail solutions. Our commitment to exceptional customer service is at the heart of everything we do, and we're looking for a talented Customer Service & Technical Support Specialist to join our team. **About arenaflex** arenaflex is a dynamic and growing company based in Fort Worth, Texas. We're passionate about delivering innovative retail solutions that meet the evolving needs of our customers. Our team is dedicated to building strong relationships, driving growth, and pushing the boundaries of what's possible in the world of retail displays. If you're a customer-focused professional with a passion for technical problem-solving, we want to hear from you. **Job Summary** As a Customer Service & Technical Support Specialist at arenaflex, you'll play a critical role in ensuring the success of our customers. You'll serve as a key point of contact between our customers and our internal teams, managing orders, troubleshooting issues, and providing exceptional support from first contact to final delivery. If you're a strong communicator, problem solver, and technical expert with a passion for delivering exceptional customer experiences, we encourage you to apply. **Key Responsibilities** * Manage customer orders, troubleshoot issues, and provide post-sale service to ensure customer satisfaction * Collaborate with Sales, Estimating, Engineering, and Production teams to resolve customer inquiries and issues * Analyze and verify technical product specs and order details to ensure accuracy and quality * Create and maintain spreadsheets, databases, and reports to track customer information and project progress * Troubleshoot issues related to orders, shipping, or item setup, and provide timely resolutions to customers * Manage customer accounts and projects in our ERP system, ensuring seamless communication and data management * Develop and maintain strong relationships with customers, internal teams, and stakeholders to drive growth and success **Essential Qualifications** * 2+ years of experience in customer service, account coordination, or a related field * Strong technical skills, including: + Excel and data entry + Working knowledge of ERP or CRM systems + Ability to learn and adapt to new systems and technologies * Excellent communication and problem-solving skills, with the ability to manage multiple priorities and stay calm under pressure * Strong analytical and critical thinking skills, with the ability to analyze complex data and make informed decisions * Experience in manufacturing, displays, or retail support is a plus **Preferred Qualifications** * Bachelor's degree in a related field, such as business, marketing, or communications * Experience with customer relationship management (CRM) software and data analysis tools * Knowledge of retail displays, manufacturing processes, and customer service best practices * Certification in customer service, sales, or a related field **Skills and Competencies** * Strong customer service skills, with the ability to build trust and rapport with customers * Excellent communication and interpersonal skills, with the ability to work effectively with internal teams and stakeholders * Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions * Ability to learn and adapt to new systems, technologies, and processes * Strong attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines * Ability to work in a fast-paced environment, with a focus on delivering exceptional customer experiences **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service & Technical Support Specialist, you'll have opportunities to: * Develop your technical skills and knowledge of ERP and CRM systems * Collaborate with internal teams and stakeholders to drive growth and success * Participate in training and development programs to enhance your customer service and technical skills * Take on new challenges and responsibilities as you grow and develop in your role * Enjoy a dynamic and supportive work environment that encourages learning and growth **Work Environment and Company Culture** arenaflex is a dynamic and growing company that values innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional retail solutions and building strong relationships with our customers. We work hard, celebrate our wins together, and always keep the customer at the center of what we do. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Salary: $ [insert salary range] * Benefits: [insert benefits, such as health insurance, retirement plan, paid time off] * Perks: [insert perks, such as flexible work arrangements, professional development opportunities] * Bonus structure: [insert bonus structure, such as performance-based bonuses] **How to Apply** If you're a customer-focused professional with a passion for technical problem-solving, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity (EEO) employer. We are committed to diversity, equity, and inclusion in the workplace and strive to create a work environment that is welcoming and inclusive for all employees. We are an equal opportunity employer and welcome applications from diverse candidates. Apply for this job