Job Description
Indulge your passion for problem-solving and customer satisfaction at arenaflex, a global leader in the insurance industry. As a Customer Service & Sales Representative, you will be the architect of protection, safeguarding businesses and empowering their ambitions. Join a family of diverse minds, united by a relentless pursuit of excellence, and be part of a dynamic team that builds a legacy of trust and triumph in the world of risk management. **About arenaflex** arenaflex is a global insurance brokerage team that prides itself on providing exceptional customer service and sales through a customer-centric approach. With a rich history of over 95 years, arenaflex has led the way in sustainability and community support, embracing diversity and inclusion as a core part of its business. As a Disability Confident Committed employer, arenaflex is committed to making its recruitment process inclusive and accessible, supporting employees with long-term health conditions or disabilities. **Job Overview** We are expanding our team and looking to hire customer-focused individuals to join our Wakefield Office. Although you will be dealing with sales, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. It will be your job to make sure they have a great experience, and get details of the best insurance package that meets their needs. **No previous insurance experience is required, all training is provided** **Key Responsibilities** * Create insurance quotes and renewals over the phone to provide the best price for our customers, making sure you recommend the right type of cover - always keeping your customers' interests at heart * Look for all opportunities to upsell or cross-sell our range of products depending on the customers' needs * Make and answer calls from customers and clients to gather information, provide updates, and talk through any concerns or questions they may have * Leave the customer happy, with a positive lasting impression and an extraordinary feeling about our products and services * Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team **Essential Qualifications** * Ability to explain complex language in simple terms, either in writing and/or over the phone * Attention to detail because you'll need to accurately review and assess documentation * Empathy and the ability to remain calm and composed when dealing with customers * Customer service skills to provide a positive experience for customers throughout * Computer literate * GCSEs, or equivalent including English and Maths **Preferred Qualifications** * Previous experience in sales or customer service * Knowledge of insurance products and services * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and meet deadlines **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and meet deadlines * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** * Excellent progression programme to help you progress your career further with us * Fully funded professional insurance qualifications (CII) * Ongoing training and development opportunities to help you grow and succeed in your role * Opportunities to work on high-profile projects and contribute to the growth and success of the business **Work Environment and Company Culture** * Collaborative and supportive team environment * Flexible working hours and remote work options * Opportunities to work on a variety of projects and contribute to the growth and success of the business * Regular team-building activities and social events * Access to a range of benefits and perks, including a minimum of 25 days holiday, defined contribution pension scheme, and life insurance **Compensation, Perks, and Benefits** * Competitive salary * Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days * Defined contribution pension scheme, which Gallagher will also contribute to * Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x * Income protection, we'll cover up to 50% of your annual income, with options to top up * Health cash plan or Private medical insurance * Three fully paid volunteering days per year * Employee Stock Purchase plan, offering company shares at a discount * Share incentive plan, HMRC approved, tax effective, stock purchase plan * Critical illness cover * Discounted gym membership, with over 3,000 gyms nationally * Season ticket loan * Access to a discounted voucher portal to save money on your weekly shop or next big purchase * Emergency back-up family care * And many more... **How to Apply** If you are a motivated and customer-focused individual who is passionate about problem-solving and sales, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications and experience further. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to diversity and inclusion and believe that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. 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