Job Description
At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional produce experiences. As a leading privately owned wholesale produce company, we're committed to fostering a culture of innovation, growth, and community involvement. We're now seeking an experienced Customer Service Representative to join our team in Spokane, WA, and help us take our customer service to the next level.
- *About arenaflex**
arenaflex is a privately owned wholesale produce company that has been a driving force in the industry for years. With a strong focus on quality, innovation, and community involvement, we've established ourselves as the largest privately owned produce wholesaler on the West Coast. Our team is passionate about food, supply chain, and our community, and we're dedicated to enhancing our communities through quality produce.
- *What We Offer**
At arenaflex, we believe in creating a work environment that fosters loyalty, stability, innovation, and growth. Here are just a few of the amazing benefits we offer:
- **Competitive Compensation**: Our Customer Service Representatives can earn between $20-$25 per hour, with opportunities for performance-based raises and cost-of-living adjustments.
- **Comprehensive Benefits Package**: We offer a range of benefits, including medical, dental, and vision coverage, as well as ESOP (profit-sharing) and 401(k) plans.
- **Paid Time Off**: Enjoy paid vacations, paid holidays, and coverage under State Sick Leave.
- **Education Assistance**: We offer 100% prepaid college tuition for employees and their dependents.
- **Employee Assistance Program**: Our EAP provides confidential support and resources for employees and their families.
- **Opportunities for Growth**: arenaflex is committed to helping our employees grow and develop their careers, with opportunities for advancement and professional development.
- *The Role**
As a Customer Service Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences and driving business growth. Your responsibilities will include:
- **Processing Orders**: Accurately process customer orders, changes, and returns in a timely and efficient manner.
- **Providing Information**: Offer timely and accurate information to customers about order status and product details.
- **Collaborating with Teams**: Work closely with Operations Support, Transportation, and Sales Teams to address customer needs and concerns.
- **Identifying Opportunities**: Identify opportunities to improve customer service and drive business growth.
- *Essential Qualifications**
To succeed in this role, you'll need:
- **Advanced MS Office Skills**: Proficiency in MS Office, particularly Outlook and Excel.
- **Ten Key by Touch**: Ability to accurately enter data using the ten-key system.
- **Flexible Schedule**: Willingness to work a flexible schedule, including weekends and holidays.
- **Customer Service Experience**: Previous experience providing customer service via phone, email, and internal chat-based programs.
- **Attention to Detail**: Strong attention to detail and ability to multi-task while recording accurate information.
- *Preferred Qualifications**
While not required, previous experience working with AS400 and knowledge of the produce industry and varieties of produce are highly desirable.
- *Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture of innovation, growth, and community involvement, and we're dedicated to enhancing our communities through quality produce. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you!
- *How to Apply**
Ready to join our team and take your customer service skills to the next level? Apply now by submitting your resume and a cover letter to [insert contact information]. We can't wait to hear from you!
- *Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering for all employees.
Apply for this job