Job Description
At arenaflex, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day. **Job Summary** We're seeking an Experienced Customer Service Representative to join our MHBP Service Operations team in the Central Time Zone. As a key member of our team, you will be the face of arenaflex, providing exceptional customer service to our members and providers. You will engage, consult, and educate callers based on their unique needs, preferences, and understanding of our plans and resources. If you're passionate about delivering outstanding customer experiences and have a drive to be a champion for our members, we want to hear from you. **Responsibilities** As an Experienced Customer Service Representative, you will be expected to: * Answer questions and resolve issues with individualized customer service based on phone calls from members and providers. * Utilize multiple applications and available resources to ensure prompt member and provider satisfaction. * Document and track contacts with members, providers, or any additional callers. * Complete outbound calls to members or providers to provide education and/or assist with escalations. * Be empathetic and compassionate, building a trusting relationship with our members by engaging and providing education to support them in managing their health and guiding them along a clear path to care. * Provide end-to-end accountability for the member or provider by anticipating needs and providing information to answer unasked questions, e.g., additional plan details, benefit plan details, member self-service tools, etc. * Guide the member through their plan benefits, policy, and procedures, as well as having knowledge of resources to comply with any regulatory guidelines. **Requirements** To be successful in this role, you will need: * 1-2 years of previous call center experience. * Ability to handle calls efficiently in a high-paced call center environment. * Strong verbal and written communication skills. * Must be focused, detail-oriented, and quality-driven. * Strong critical thinking skills. * Supports individual, team, and business goals and initiatives. * Must demonstrate member-centric customer service and the drive to be fully our members' champion by managing each call with the purpose of first call resolution. **Education** * High School or GED equivalent. **Work Schedule** * Training Schedule: Monday-Friday, 8am-4:30pm CST, 19 weeks of training. * Post-Training Temporary Schedule: Must be available to work an assigned 8-hour shift between 7am and 5:30pm CST. * Post-Training Permanent Schedule: Will work an 8-hour shift between 6am and 9pm CST, including weekends, via shift bid. **Benefits** At arenaflex, we take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: * Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. * No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching. * Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility. **Compensation** The typical pay range for this role is $17.00 - $28.46 per hour. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. **How to Apply** If you're passionate about delivering outstanding customer experiences and have a drive to be a champion for our members, we want to hear from you. Apply now to join our team at arenaflex. **Equal Employment Opportunity** Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. **Application Window** We anticipate the application window for this opening will close on: 09/17/2025. Don't miss your chance to join our team at arenaflex – apply now! Apply for this job