Job Description
Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced call center environment where no two calls are ever the same? If so, arenaflex is looking for a highly skilled and dedicated Customer Service Representative to join our team in Las Cruces, NM. As a Customer Service Representative for arenaflex's BCRC (Benefit Coordination and Recovery Center) program, you will play a critical role in providing top-notch support to our customers, helping them navigate the complexities of insurance claims and Medicare benefits. With a strong focus on customer satisfaction, you will be the face of arenaflex, ensuring that every interaction is courteous, professional, and informative. **About arenaflex** arenaflex is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. With 30,000 experts operating across 50 countries worldwide, we harness the power of technology to create immediate value and deliver solutions at the edge of innovation. Our mission is to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. **Responsibilities** As a Customer Service Representative for arenaflex's BCRC program, you will be responsible for: * Responding to customer inquiries regarding Coordination of Benefits, Medicare Secondary Payer claims, and billing questions in a fast-paced call center environment * Providing knowledgeable and courteous responses to escalated, high-priority, or supervisor calls * Maintaining up-to-date knowledge of COB, COB-R, and MSP regulations and policies as they apply to inquiries handled by the call center * Assisting with side-by-side mentoring for new employees during and after training as needed * Assisting in monitoring and analyzing quality of all department work and recommending actions for improvement * Adhering to the Privacy Act and HIPAA laws and regulations as they relate to the confidentiality of information released * Proofreading documents for grammatical and correctness and adherence to standards and formats * Frequent internal contacts with Customer Service Managers, Call Center Supervisors, Lead Training Specialist, Operations Representative, other Customer Service Reps, and other contractors and government personnel supporting the program * Assisting in the design, development, and writing of BCRC area processing procedures and maintaining department records * Cross-trained agents may be asked to process BIL emails, which involves following a step-by-step process to review the request, conduct necessary research, and make valid updates to beneficiaries' records **Requirements** To be successful in this role, you will need: * High School Diploma or GED required, with the ability to provide proof of diploma or GED * 6+ months of customer service/telemarketing/secretarial experience required * Ability to type 20 WPM; 30 WPM preferred * Experience working with a PC and in a Windows environment is required * Ability to be flexible to work any 8.5-hour shift (30 minutes for lunch) between the hours of 6:50am - 7:15pm Monday through Friday required * Flexibility to work some arenaflex holidays and overtime required * Demonstrated ability to communicate in English effectively; both verbally and in writing is required * Must be within commuting distance to Las Cruces, NM and be able to be onsite for the first 8-12 weeks of training * Must be able to obtain a Public Trust clearance **Preferred Qualifications** * Previous experience with medical claims and billing is preferred * 2+ years of progressively responsible work experience in a customer service, medical claims, call center, or a secretarial position is preferred * Proven ability to work effectively as a team member * Ability to organize simultaneous tasks for individual assignments and the workflow of others * Ability to prioritize and complete tasks to meet contract standards is required * Spanish fluency is a plus **What We Offer** As an arenaflex employee, you will enjoy a comprehensive benefits package that includes: * Extensive benefit package that starts day 1 of employment * No weekends * Generous PTO and holidays * 401K matching * Comprehensive training and career growth * Opportunities for professional development and advancement * A dynamic and supportive work environment * A chance to make a real difference in people's lives **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. **Disclaimer** arenaflex is not responsible for any errors or omissions in the job posting. The information provided is subject to change and may not be comprehensive. arenaflex reserves the right to modify or withdraw the job posting at any time without notice. Apply for this job