Job Description
Introduction to arenaflex
arenaflex is a leading organization dedicated to providing top-notch services to its clients and residents. With a strong commitment to excellence and customer satisfaction, we are seeking a highly skilled and motivated Customer Service Coordinator to join our team. As a remote role, you will have the opportunity to work from the comfort of your own home, providing exceptional service to our military residents and ensuring their needs are met in a timely and efficient manner.
Job Overview
In this exciting role, you will be responsible for receiving and recording maintenance service requests via phone calls and online tickets. You will handle resident questions and concerns regarding service requests, code and route non-work order requests, and provide excellent documentation and escalation for service requests that require additional follow-up. As a key member of our team, you will be expected to provide excellent customer service to residents, technicians, and project site team members in a fast-paced environment.
Key Responsibilities
- Provide excellent customer service to residents, technicians, and project site team members in a fast-paced environment
- Receive emergency and non-emergency service requests via online, email, or calls from residents
- Handle all calls, including troubleshooting and scheduling resident service request needs
- Identify repeat, reoccurring, or outstanding requests and take appropriate action to escalate and resolve
- Prioritize calls according to urgency and importance
- Create work orders and dispatch accordingly
- Schedule work orders and ensure all work orders are processed in a timely manner
- Monitor voicemails and ensure calls are returned and queues are cleared by the end of each day
- Handle customer questions and concerns regarding service requests
- Dispatch and schedule pest control work orders
- Provide scheduling support for Deployed Spouses Program
Requirements
To be successful in this role, you will need to possess the following essential qualifications:
- High school diploma or GED equivalent
- 1-3 years of relevant work experience
- Advanced skills with Microsoft Office applications
- Outstanding verbal and written communication skills
- Excellent customer service skills
- Superb attention to detail
- Ability to manage time effectively
- Ability to make decisions and solve problems
- Ability to adapt and prioritize within a fast-paced environment
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Extensive customer service or administrative experience
- Experience with Yardi or other property management software
- Experience with scheduling/work order service ticket platforms
What We Offer
At arenaflex, we are committed to providing our employees with a comprehensive range of benefits, including:
- Competitive pay range of $16.34 to $16.71 per hour, depending on experience
- Generous time off policies, including 11 paid holidays, accrued time off, and paid sick time
- 401(k) plan options with a company match
- Comprehensive medical, dental, and vision plan options
- Flexible spending account, dependent care flexible spending account, and health savings account options
- Long-term disability and voluntary short-term disability insurance
- Basic term life insurance and AD&D insurance
- Optional supplemental life insurance
- Health expense reimbursement program, including gym memberships and equipment
- Tuition reimbursement program and continuous training and development opportunities
- Wellbeing program, including group challenges, seminars, and opportunities to earn points to reduce medical premiums
- Employee assistance program and commuter and parking reimbursement options
- Employee corporate discount programs, including Verizon Wireless, Home Depot Pro, and Staples
- Flexible and/or hybrid schedules available for certain roles
- Employee relief program supporting employees with unexpected hardships
Why Join arenaflex?
At arenaflex, we are passionate about providing our employees with a positive and supportive work environment. We believe in:
- A job you can be proud of, where you can make a real difference in the lives of our residents
- A job that challenges you, with opportunities for growth and development
- A job you can learn from, with multi-faceted leadership and learning opportunities
- A team that cares, with a strong focus on teamwork, innovation, diversity, and mutual respect
Our Culture
At arenaflex, we are committed to creating a positive and inclusive work environment. We value:
- Teamwork and collaboration
- Innovation and creativity
- Diversity and mutual respect
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
Conclusion
At arenaflex, we are dedicated to providing our employees with a positive and supportive work environment, competitive pay and benefits, and opportunities for growth and development. If you are looking for a challenging and rewarding role where you can make a real difference, we encourage you to apply for this exciting opportunity. Join our team today and become a part of a dynamic and innovative organization that is committed to excellence and customer satisfaction.
Apply Now