Job Description
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Service Associate, you'll play a vital role in supporting our store management team to create a welcoming and enjoyable shopping environment for all customers. If you're passionate about providing top-notch customer service, working in a fast-paced retail environment, and contributing to a dynamic team, we want to hear from you!
- *About arenaflex**
arenaflex is a leading retail and food service company that's committed to fulfilling lives every day. With a rich history of innovation and customer-centricity, we've established ourselves as a trusted brand in the industry. Our mission is to provide exceptional products, services, and experiences that exceed our customers' expectations. As a Customer Service Associate, you'll be part of a team that's dedicated to making a positive impact on our customers' lives.
- *Responsibilities**
As a Customer Service Associate, you'll be responsible for delivering an exceptional customer experience that supports our vision. Your key responsibilities will include:
- Greeting and providing an enjoyable shopping experience for all customers
- Responding to customer requests and complaints in a timely and courteous manner
- Utilizing the GREAT customer service and customer recovery model to ensure customer engagement
- Communicating with the management team regarding customer requests and concerns
- Operating the cash register, scanning items, bagging merchandise, and properly handling different methods of payment
- Maintaining proper cash levels in the register drawer and change machines
- Activating fuel and gift cards and assisting with lottery purchases as needed
- Complying with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol
- Stocking and refilling products within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
- Performing customer fuel transactions and monitoring activities at the fuel court
- Preparing all made-to-order food and/or beverages according to recipe or customer specifications
- Stocking food and beverage areas with products and supplies to ensure in-stock conditions at all times
- Ensuring coffee thermals are filled and working properly
- Ensuring the proper execution of assigned foodservice and beverage programs and procedures
- Completing cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
- Following proper coding procedures, checking expiration codes, facing, and inspecting all items, pulling expired items, documenting, and discarding
- Adhering to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications
- Completing all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
- Ensuring safe working conditions by maintaining a clean, organized work area in accordance with standards
- Completing other tasks as assigned by store management
- *Requirements**
To be successful as a Customer Service Associate, you'll need to possess the following skills and qualifications:
- Ability to work well individually as well as in a team environment
- Good communication skills
- Excellent customer service skills
- Ability to learn FSRA process and procedures and demonstrate on a daily basis
- Ability to work overtime as needed
- Ability to multi-task in a fast-paced environment
- Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
- Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
- Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
- Must be able to lift and carry up to 35 lbs
- Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
- Must be at least 16 years old
- Must have reliable transportation
- Must wear slip-resistant shoes at all times
- Must be able to tolerate exposure to cleaning products
- *Nice-to-Haves**
While not required, the following qualifications are preferred:
- Pursuit of or high school diploma or equivalent
- Prior food service and/or customer service experience
- *Benefits**
As a valued member of the arenaflex team, you'll enjoy a range of benefits, including:
- Health benefits
- Employee Stock Ownership Plan (ESOP)
- 401(k)
- Education Assistant Program
- Eligibility for store discounts
- Paid time off
- Access to other benefit and wellness programs
- *Why Join arenaflex?**
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. As a Customer Service Associate, you'll have the opportunity to:
- Develop your customer service skills and expertise
- Work in a fast-paced and dynamic retail environment
- Contribute to a team that's dedicated to making a positive impact on our customers' lives
- Enjoy a range of benefits and perks that support your physical and mental well-being
- Pursue career growth opportunities and learning benefits that support your professional development
- *How to Apply**
If you're passionate about delivering exceptional customer experiences and contributing to a dynamic team, we want to hear from you! Apply now to become a Customer Service Associate at arenaflex and take the first step towards a rewarding and challenging career.
Apply Now