Job Description
At arenaflex, we're passionate about creating a workplace where our Associates can thrive, grow, and make a meaningful impact in the lives of our customers. As a Customer Service Associate, you'll be at the forefront of this mission, providing exceptional experiences that exceed our customers' expectations. If you're a team player with a passion for delivering top-notch customer service, we want to hear from you!
- *About arenaflex**
arenaflex is a leading retail and convenience store chain that's been serving our communities for decades. We're committed to providing our customers with the best possible experience, whether it's through our wide selection of products, our friendly and knowledgeable Associates, or our commitment to community involvement. At arenaflex, we believe that our Associates are the key to our success, and we're dedicated to providing them with the training, support, and opportunities they need to grow and thrive.
- *Job Summary**
As a Customer Service Associate, you'll play a critical role in delivering exceptional customer experiences in our stores. You'll be responsible for providing top-notch customer service, operating the cash register, stocking shelves, preparing food and beverages, and maintaining a clean and safe store environment. If you're a team player with a passion for delivering exceptional customer service, we want to hear from you!
- *Key Responsibilities**
- Greet and provide an enjoyable shopping experience for all customers, responding to customer requests and complaints in a timely and courteous manner
- Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment
- Maintain proper cash levels in the register drawer and change machines, activate fuel and gift cards, and assist with lottery purchases as needed
- Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol
- Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
- Perform customer fuel transactions and monitor activities at the fuel court, stopping fuel pumps if necessary
- Prepare all made-to-order food and/or beverages according to recipe or customer specifications
- Stock food and beverage areas with products and supplies to ensure in-stock conditions at all times, ensuring coffee thermals are filled and working properly
- Ensure the proper execution of assigned foodservice and beverage programs and procedures
- Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
- Follow proper coding procedures, checking expiration codes, facing, and inspecting all items, pulling expired items, documenting, and discarding
- Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications
- Complete all store housekeeping functions, including cleaning, dusting, sweeping, mopping, emptying trash, etc.
- Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards
- *Essential Functions**
- Ability to work well individually as well as in a team environment
- Good communication skills
- Excellent customer service skills
- Ability to learn FSRA process and procedures and demonstrate on a daily basis
- Ability to work overtime as needed
- Ability to multi-task in a fast-paced environment
- Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
- Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
- Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
- Must be able to lift and carry up to 35 lbs
- Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
- Must be at least 16 years old
- Must have reliable transportation
- Must wear slip-resistant shoes at all times
- Must be able to tolerate exposure to cleaning products
- *Basic Qualifications**
- Pursuit of or high school diploma or equivalent, preferred
- Prior food service and/or customer service experience preferred
- *Why Join arenaflex?**
- Competitive compensation and benefits package
- Opportunities for career growth and advancement
- Comprehensive training and development programs
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- Opportunities to make a meaningful impact in our communities
- *How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Customer Service Associate in Tuckerton, NJ.
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