Job Description
Are you a people person with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and identifying opportunities to upsell and cross-sell? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service and Sales Representative to join our remote team in the USA.
- *About arenaflex**
arenaflex is a global leader in customer experience and technology solutions, helping iconic and hypergrowth brands build engaged, pleased, and profitable customer experiences. With a commitment to making customers happy, we've been delivering exceptional experiences since 1982. Our team is passionate about building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
- *The Role**
As a Customer Service and Sales Representative, you'll be the face of arenaflex, providing top-notch customer service and sales support to our clients. You'll be responsible for:
- Assisting individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
- Providing full lifecycle customer service and sales, including inbound and outbound calls
- Responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner
- Identifying additional needs customers may have and helping them to upgrade products or services
- *What You Bring to the Role**
- Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
- High-speed internet (25 mbps download and 10 mbps upload)
- Minimum six (6) months sales experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- Strong customer service orientation, including empathy, compassion, and listening skills
- High school diploma or equivalent
- Strong computer navigation skills and experience, as this role is 100% remote
- *What You Can Expect**
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- FREE licensing course (and you'll be paid for your time to boot)
- All state licensing exam fees covered by arenaflex and yearly renewal of license provided by arenaflex as your employer
- A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
- *Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
- *Work Environment and Company Culture**
Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- *Compensation, Perks, and Benefits**
- Competitive hourly rate of $16 per hour
- Opportunities for performance-based bonuses
- Comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives
- FREE licensing course and all state licensing exam fees covered by arenaflex
- Yearly renewal of license provided by arenaflex as your employer
- *How to Apply**
If you're a motivated and customer-focused individual with a passion for sales and customer service, we want to hear from you! Apply now to join our remote team in the USA and take the first step towards a rewarding career with arenaflex.
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