Job Description
At arenaflex, we are committed to delivering exceptional patient care and experiences. As a Customer Service Advisor, you will play a vital role in ensuring that our patients receive the highest level of service and support. If you are passionate about delivering outstanding customer service and have a knack for resolving complex issues, we encourage you to apply for this exciting opportunity.
- *About arenaflex**
arenaflex is a leading healthcare organization that provides comprehensive revenue cycle management services to hospitals and healthcare providers across the country. Our team of dedicated professionals is committed to delivering exceptional patient care and experiences. With a strong focus on innovation, quality, and customer satisfaction, we strive to make a positive impact on the lives of our patients, providers, and communities.
- *Job Summary and Responsibilities**
As a Customer Service Advisor, you will be responsible for handling account inquiries via inbound and outbound calls from patients, guarantors, or other third parties. Your primary goal will be to resolve patient inquiries and account balances in a timely and professional manner. This role requires excellent communication and problem-solving skills, as well as the ability to work in multiple account systems and applications.
- *Key Responsibilities:**
- Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures
- Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances
- Document patient inquiry and actions taken into the appropriate systems
- Update or add insurance information and/or patient demographic information and request rebill
- Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods
- Escalate patient complaints to the appropriate individual/department based on the nature of the issue
- Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
- Follow all arenaflex Customer Service Organization (CSO) guidelines and policies
- Meet and maintain established departmental performance metrics for production and quality
- Adhere to all compliance guidelines
- Maintain working knowledge of workflow, systems, and tools used in the department
- *Qualifications and Requirements:**
- Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales or client manager role
- Previous call center experience preferably in a healthcare environment preferred
- Virtual employees are required to have high-speed internet with 25 MB download and 6 Upload Speed. (WiFi is not permitted)
- Must live within an arenaflex market area
- *Schedule and Location:**
- Monday - Friday - 8 hour shifts, no weekends. Hours of operation 7am-8pm CST.
- This is a work-from-home position; however, you must live within an arenaflex market area.
- *Benefits and Perks:**
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off arenaflex stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
- *Career Growth and Learning Opportunities:**
- arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career.
- We offer a range of training programs, including customer service, leadership, and technical skills training.
- Our team of experienced professionals is always available to provide guidance and support.
- *Work Environment and Company Culture:**
- arenaflex is a dynamic and fast-paced organization that values innovation, quality, and customer satisfaction.
- Our team is passionate about delivering exceptional patient care and experiences.
- We are committed to creating a positive and inclusive work environment that supports the well-being and success of our colleagues.
- *How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We promptly review all applications and highly qualified candidates will be contacted for interviews.
- *Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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