Job Description
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Advisor, you'll play a vital role in helping us achieve this goal by providing top-notch support to our customers through various channels, including phone, email, and chat. If you're a problem-solver with a passion for delivering exceptional customer service, we want to hear from you!
- *About arenaflex**
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We're committed to creating exceptional outcomes for our clients and the millions of people who count on us. Our dedicated associates are the backbone of our organization, and we're proud to offer a culture that values individuality, creativity, and innovation.
- *Job Summary**
As a Customer Service Advisor, you'll be responsible for handling high-volume calls and providing exceptional support to our customers. You'll work closely with our team to resolve customer issues, answer questions, and provide solutions that meet their needs. If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.
- *Key Responsibilities**
- Handle inbound calls from customers with inquiries about their recent purchases
- Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs
- Use your problem-solving skills to find quick solutions and resolve any issues
- Help de-escalate frustrated customers with empathy and professionalism
- Occasionally assist with upselling or cross-selling when appropriate and necessary
- *Who We're Looking For**
- A compassionate and patient individual with excellent communication and soft skills
- Strong problem-solving abilities and a knack for de-escalating upset customers
- Someone who thrives in a high-volume, fast-paced environment
- Experience in customer service or call centers is a plus, but not required – training will be provided!
- *Why You'll Love Working With Us**
- Remote work: Enjoy the flexibility of working from home in your secured workspace
- Health Benefits: Medical, dental, and vision coverage starting day one
- PTO: Accrue paid time off starting after 180 days
- Bonuses: Performance-based bonus incentives to reward your hard work and success
- *Requirements**
- 18 years or older
- High School Diploma or GED
- Be able to successfully pass a criminal background check
- Have at least six months experience in customer service
- Have high-speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
- Ability to accurately type at least 30 WPM
- Have a secured workspace with a door that is only accessible to you during work hours
- Familiarity with iOS and/or macOS, or comparable technology, is preferred
- Be flexible in working hours, seven days per week including weekend days
- Reside in one of our US hiring zones
- *We Are Not Currently Hiring in the Following Geographies**
- States: AK, CA, HI, MA, IL, MT, & NY
- Metro Areas: MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD-Montgomery County, WA-Seattle, CO-Denver
- *Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- *Accommodations for People with Disabilities**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also .
- *Health and Safety**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
- *Apply Now!**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Click the link below to apply now!
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