Job Description
At arenaflex, we're dedicated to providing exceptional customer service and support to our valued clients in the healthcare industry. As a Customer Order Specialist, you'll play a vital role in ensuring the smooth delivery of our cell therapy products to certified treatment sites across the country. If you're passionate about delivering outstanding customer experiences and have a strong background in healthcare logistics, we want to hear from you!
- *Schedule/Compensation Details:**
- Enjoy a hybrid work solution that offers the best of both worlds: 3 days a week onsite in Horsham, PA, and 2 days a week remote
- Competitive pay rate: $25.75
- MUST RESIDE IN OR NEAR HORSHAM, PENNSYLVANIA
- *Why Join arenaflex?**
- Medical and dental benefits to support your well-being
- Opportunity to gain valuable experience in a dynamic and growing industry
- Enjoy a positive and supportive work environment that fosters collaboration and growth
- Paid training to ensure you have the skills and knowledge to succeed in your role
- *Responsibilities:**
As a Customer Order Specialist, you'll be responsible for:
- Order and Case Management: Serve as the primary point of contact for a portfolio of certified treatment sites, fielding and/or responding to inquiries regarding the cilta-cel treatment ordering process and all associated logistics.
- Issue Resolution: Proactively work with treatment sites to resolve any order-related problems that may arise, and provide expert order management support when needed.
- Proactive Support: Monitor treatment orders and proactively advise sites of any concerns or issues that may impact their ability to deliver cilta-cel therapy.
- Cross-functional collaboration: Coordinate with internal and external stakeholders to resolve complex customer requests and ensure seamless order management.
- Site performance monitoring: Work with internal colleagues to monitor site performance and identify opportunities for operational improvements in the end-to-end order management journey.
- Site Education: Provide treatment sites with educational materials around the end-to-end order fulfillment process for cilta-cel.
- Site Certification: Assist new treatment sites with onboarding onto the ordering platform, including establishing and maintaining account information and monitoring certification status.
- *Qualifications:**
To be successful in this role, you'll need:
- Education: An Associate's degree with at least 2 years of experience, or a Bachelor's degree, is required.
- Work Experience: A minimum of 3+ years of work experience in the healthcare industry, with a mix of experiences across the following areas: + Manufacturing / Supply Chain+ Clinical Trial Coordination / Site Management+ Finance / Trade Process Planning+ Customer Service / Customer Call Center+ Academic or Large Treatment Site+ Oncology, CAR-T, or Cell & Gene Therapy Experience
- Communication: Excellent oral and written communication skills, including the ability to manage conflict and defuse difficult situations.
- Collaboration: Effectively work in a team environment that requires coordination with multiple internal and external organizations.
- Resourcefulness: Skilled in problem-solving and using personal knowledge and available resources to work through ambiguous situations and resolve customer inquiries.
- Accountability: Demonstrates excellent case management skills, takes ownership, and is proactive in resolving customer inquiries.
- Flexibility: Can dynamically adjust priorities due to changing circumstances and is comfortable operating in complex environments.
- Travel: This position may require up to 10% travel to other locations for business meetings.
- *About arenaflex:**
At arenaflex, we're passionate about delivering exceptional customer experiences and supporting the growth of our clients in the healthcare industry. Our team is dedicated to providing a positive and supportive work environment that fosters collaboration, growth, and learning. We're committed to building a diverse and inclusive team that reflects the communities we serve.
- *Equal Employment Opportunity:**
arenaflex is an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.
- *How to Apply:**
If you're passionate about delivering outstanding customer experiences and have a strong background in healthcare logistics, we want to hear from you! Apply now to join our team as a Customer Order Specialist and take the first step towards a rewarding career with arenaflex.
Apply Now