Job Description
Join arenaflex, a leading energy company, and embark on an exciting career journey that makes a difference in people's lives every day. As a Customer Field Operations Technician I, you will play a vital role in maintaining and servicing arenaflex's natural gas facilities and systems, ensuring the safe and efficient delivery of energy to millions of customers.
- *About arenaflex**
arenaflex is a dynamic and innovative energy company that is committed to making a positive impact on the communities we serve. With a strong focus on customer satisfaction, safety, and environmental stewardship, we strive to be a leader in the energy industry. Our team of dedicated professionals is passionate about delivering exceptional service and making a difference in people's lives.
- *Position Summary**
As a Customer Field Operations Technician I, you will be responsible for performing a variety of activities associated with service installation and maintenance, as well as unregulated activities. Your duties will include:
- Performing meter turn-ons and turn-offs
- Delivering disconnect notifications to customers
- Reading customer meters
- Installing meters and meter sets, including industrial meters
- Lighting pilots, testing, and inspecting appliances and gas equipment to ensure proper operation
- Performing farm tap maintenance
- Removing meters
- Responding to high bill requests by performing dial tests, appliance, and filter checks
- Meeting with customers regarding line relocates
- Changing out meters related to the sample testing program
- Repairing water heaters, appliances, etc. (installing if licensed)
- Monitoring for meter tampering; ensuring meters are securely installed
- Monitoring atmospheric corrosion and painting as needed
- Locating gas lines
- Inspecting and maintaining farm tap stations
- Responding to emergency/leak calls; evaluating and grading leaks
- Assisting in training service apprentices
- Assisting the O&M group with line repairs
- Performing leak surveys
- Assisting other departments as needed
- Clearing pipelines
- Repairing/installing temporary clamps on steel risers
- Repairing damaged pipes and plastic services
- Bar testing to evaluate and grade underground gas leaks
- Preparing unregulated estimates and maintaining computer record keeping
- Performing other duties as assigned
- *Basic/Required Qualifications**
- High school diploma or GED
- Demonstrated mechanical aptitude
- Basic computer knowledge working in a Windows environment
- Possess and maintain a valid driver's license
- *Desired Qualifications**
- Two-year degree and/or technical certifications
- Experience with plumbing license, electrical, or HVAC
- Possess a minimum of one: Plumbing License (P1 or P2), Fuel Piping License/Journeyman, HVAC License, Electrical License (Limited or Full). Must be willing to use license(s) for arenaflex business purposes
- Experience in customer service
- Demonstrated effective communication (verbal and written) and interpersonal skills
- Safety awareness
- *Physical Requirements**
- This position contains a weight restriction of 275 pounds as an essential function of the job. The purpose of this restriction is to ensure that all weight-rated equipment is used in an appropriate and safe manner within maximum allowed weight loading.
- Must work outdoors in adverse weather conditions; flexible work schedule; lifting up to 75 lbs.; frequent bending, stooping, standing, crawling, digging, climbing; works on uneven terrain, many times with heavy vegetation; manual dexterity (hand/eye coordination); keen eyesight; good hearing; good sense of smell; comes in frequent contact with insects and animals.
- *Other Requirements**
- Field Mobility Classification - Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.
- Perform on-call duty as scheduled/assigned
- Weekend and evening work as required and is subject to overtime and some rotating shifts. Must reside in Resource Center service area; some Resource Centers may require residing in certain counties within the Resource Centers.
- *Travel Requirements**
- 15-25%
- *Relocation Assistance Provided (as applicable)**
- No
- *Represented/Union Position**
- No
- *Visa Sponsored Position**
- No
- *Posting Expiration Date**
- Thursday, April 3, 2025
- *All job postings expire at 12:01 AM on the posting expiration date.**
- *Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.**
- *Career Growth Opportunities and Learning Benefits**
As a Customer Field Operations Technician I at arenaflex, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment. We offer a range of training programs, including on-the-job training, classroom instruction, and online courses, to help you achieve your career goals. Our team of experienced professionals is committed to mentoring and guiding you in your career development.
- *Work Environment and Company Culture Highlights at arenaflex**
arenaflex is a company that values its employees and strives to create a positive and inclusive work environment. We offer a range of benefits and perks, including:
- Competitive pay and benefits
- Opportunities for career growth and development
- Recognition for your work and contributions
- A friendly and supportive work environment
- A commitment to safety and environmental stewardship
- A diverse and inclusive workplace culture
- *Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
- Competitive hourly rate
- Overtime pay
- Benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Opportunities for career growth and development
- *Conclusion**
If you are a motivated and skilled individual who is passionate about making a difference in people's lives, we encourage you to apply for the Customer Field Operations Technician I position at arenaflex. Join our team of dedicated professionals and embark on a rewarding career journey that makes a positive impact on the communities we serve. Apply now and take the first step towards a fulfilling and challenging career with arenaflex.
Apply Now