Job Description
At arenaflex, we're not just looking for talented individuals to join our team – we're seeking passionate professionals who share our commitment to delivering exceptional customer experiences. As a seasoned Customer Care Consultant in our Credit Bureau Dispute Resolution team, you'll play a vital role in executing arenaflex's strategic vision to provide a premier auto-finance servicing experience to our customers. If you're a motivated and customer-centric individual with a knack for resolving complex issues, we want to hear from you! **About arenaflex** arenaflex is a customer-centric, leading digital financial services company that's relentlessly focused on "Doing it Right." We're passionate about providing innovative financial solutions to our consumer, commercial, and corporate customers. Our commitment to diversity and inclusion in the workplace is unwavering, and we're dedicated to creating a culture that values and supports the growth and development of our employees. **The Opportunity** As a Customer Care Consultant in our Credit Bureau Dispute Resolution team, you'll be empowered to focus on fulfilling customer requests and delivering a repeatable, low-effort, high-quality experience to each and every person we serve – consumers, dealers, and peers alike. You'll work in a fast-paced environment where ongoing change will challenge you to continue learning new things, and you'll be part of a diverse team environment that receives ongoing support and encouragement to raise your hand and ensure continued career growth and internal mobility opportunities. **Key Responsibilities** * Investigate and respond to credit bureau disputes expeditiously, thoroughly, accurately, and per legal/process requirements * Accurately update systems and databases with status details and other information relating to customer concern or need * Meet or exceed all assigned operational, customer-experience metrics, and objectives on a consistent basis * Navigate multiple computer systems and appropriately engage other departments to resolve customers' credit bureau disputes * Mitigate risk by exercising judgment; look beyond the obvious and escalate unusual account situations for further investigation * Look for means of improving as well as promoting low-effort customer experience in line with all quality and compliance standards * Actively participate in one-on-one coaching sessions with supervisor * Maintain strict confidentiality with customer, employee, and company information **Core Competencies** * **Look Externally**: Demonstrates eagerness to acquire necessary technical knowledge, skills, and judgment to accomplish a result or to serve a customer's needs effectively * **Execute with Excellence**: Produces results or provides service that meets or exceeds internal and external customer standards * **Act with Professionalism**: Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior * **Deliver Results**: Demonstrates strong commitment to meeting the needs of customers, colleagues, and leaders striving to ensure their full satisfaction **The Skills You Bring** * High School diploma or equivalent required – associate or bachelor's degree in business-related discipline preferred * Prior experience in customer service, financial services, or similar industry preferred * Above-average computer knowledge and technical skills; adept at using search tools, browsers, email features, attaching files to correspondence, utilizing tracking tools, familiarity of CRM solutions, proficient knowledge of Excel, navigation of databases and web-based applications, and workflow tools * Proficient verbal communication skills; fast and correct typing and the ability to create grammatically correct responses/comments without spelling errors * Strong attention to detail and ability to analyze account-level data/information while investigating and accurately responding to credit bureau disputes and customer requests * Demonstrate flexibility and remain open to work in an environment that experiences ongoing change * Ability to resolve conflicts productively and develop long-term working relationships * Bring a strong work ethic and sense of urgency to meet established team goals * Demonstrate initiative and accountability **How We'll Have Your Back** arenaflex's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family. Some of the benefits you can expect include: * Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level) * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save-up assistance programs * Supporting your Health & Well-being: flexible health and insurance options including medical, dental, and vision, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially * Building a Family: adoption, surrogacy, and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts * Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program, and other employee discount programs **Who We Are** arenaflex is a customer-centric, leading digital financial services company that's relentlessly focused on "Doing it Right." We're passionate about providing innovative financial solutions to our consumer, commercial, and corporate customers. Our commitment to diversity and inclusion in the workplace is unwavering, and we're dedicated to creating a culture that values and supports the growth and development of our employees. **Equal Opportunity Employer** arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law. **Base Pay Range** $47,840 - $52,000 USD An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. **Incentive Compensation** This position is eligible to participate in our annual incentive plan. If you're a motivated and customer-centric individual with a knack for resolving complex issues, we want to hear from you! Apply now to join our team as a Customer Care Consultant in our Credit Bureau Dispute Resolution team. Apply for this job