Job Description
Are you a customer-centric professional with a passion for delivering exceptional service and driving success? Do you thrive in a dynamic and inclusive environment where creativity, integrity, and a can-do spirit are valued? If so, we invite you to join arenaflex, a leading auto leasing and finance company, as a 100% remote Customer Account Support Specialist. **About arenaflex** arenaflex is a rapidly growing company with a rich history spanning over 65 locations across the Southeast. We're committed to providing quality vehicles and innovative financial solutions to hardworking people. Our diverse and inclusive environment fosters career growth, creativity, integrity, and a can-do spirit. We're passionate about making a meaningful impact in the lives of our customers and employees alike. **Our Core Values** At arenaflex, we live by five core values that guide our actions and decisions: * **Integrity**: We conduct business with honesty and transparency. * **Innovation**: We strive for continuous improvement and innovation. * **Inclusion**: We value diversity and promote equal opportunities. * **Service**: We prioritize exceptional customer service. * **Success**: We aim for excellence in everything we do. **Job Summary** We're seeking a results-oriented Customer Account Support Specialist to join our team. As a 100% remote role, you'll be available for shift requirements between 8:00 am - 7:00 pm CST (Monday - Friday) and 8:00 am - 12:00 pm CST (Saturday). If you have experience in financial services, excellent communication skills, and a passion for helping others, we want to hear from you! **Responsibilities** As a Customer Account Support Specialist, you'll play a vital role in delivering exceptional service and driving success. Your key responsibilities will include: * Contacting customers to determine reasons for payment delinquency and negotiating payments. * Handling accounts with speed and accuracy while maintaining professionalism. * Confirming and/or negotiating payment arrangements, researching discrepancies, and documenting accounts accurately. * Meeting required performance standards and metrics, staying informed of policy changes. * Utilizing computerized systems for tracking, information gathering, and troubleshooting. * Responding to caller inquiries with accurate information, professionalism, and integrity. * Adhering to state and federal laws in handling accounts. **Qualifications** To succeed in this role, you'll need: * Excellent listening, oral, and written communication skills. * Attention to detail and professional phone etiquette. * Good follow-up skills and persuasive negotiation skills. * Microsoft Windows and Internet-based applications experience required. * Basic typing/data entry skills and ability to multi-task. * Ability to work a five-day workweek, including some Saturdays. **Education & Experience** While a high school diploma or equivalent is required, we prefer candidates with: * Associates Degree or Bachelor's Degree in business or related field. * Prior experience in financial services or similar industry. **What We Offer** As a valued member of our team, you'll enjoy a competitive compensation package, including a salary, and the opportunity to be part of a dynamic team making a meaningful impact. **Apply Now** Seize this opportunity to take the first step towards a rewarding new role. today and join arenaflex in our mission to deliver exceptional service and drive success. Apply for this job