Job Description
At arenaflex, we're on a mission to empower our customers to make better and smarter financial decisions. As a Card Customer Service Advisor, you'll play a vital role in helping our customers achieve their goals and making a positive impact in the communities we serve. We're passionate about creating a diverse and inclusive work environment where every individual can thrive and grow.
- *About arenaflex**
arenaflex is a leading financial institution dedicated to providing innovative solutions and exceptional customer service. With a rich history of innovation and a commitment to excellence, we've established ourselves as a trusted partner for individuals, businesses, and communities. Our industry-leading financial performance, innovative spirit, and best-in-class reputation empower our employees to succeed and make a meaningful difference in the world.
- *Job Summary**
We're seeking an experienced Card Customer Service Advisor to join our remote team in Louisville, KY, Omaha, NE, Tulsa, OK, and Birmingham, AL. As a key member of our customer service team, you'll be responsible for providing high-quality customer service, resolving customer inquiries and problems, and maintaining accurate records. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply.
- *Responsibilities**
- Respond to telephone inquiries, requests, and problems from customers in a timely and professional manner
- Research, analyze, and provide solutions that meet the customer's needs
- Resolve customer inquiries and problems on first contact, including account information, billing disputes, payment errors, and fee and finance charges
- Maintain accurate records and update customer information as necessary
- Take card, check, or other orders, and act on lost or stolen cards/checks
- Research customer problems that could not be resolved during the initial contact
- Collaborate with internal teams to resolve complex customer issues
- Meet or exceed performance metrics, including customer satisfaction and first-call resolution rates
- *Requirements**
- High school diploma or equivalent
- Two to four years of relevant experience in customer service, preferably in the financial industry
- Good knowledge of concepts, practices, policies, and procedures of banking products and services
- Effective telephone and interpersonal skills
- Strong problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
- *Preferred Qualifications**
- Experience working in a call center environment
- Knowledge of arenaflex's products and services
- Certification in customer service or a related field
- Bilingual or multilingual skills
- *Work Environment and Culture**
As a remote employee, you'll have the flexibility to work from the comfort of your own home or a designated remote workspace. arenaflex is committed to creating a supportive, professional, and pleasant work environment that fosters collaboration, innovation, and growth. Our culture values diversity, inclusion, and employee well-being, and we offer a comprehensive benefits package to support your physical, emotional, and financial health.
- *Benefits**
- Competitive salary: $20.00 per hour, with 10% premium for shifts that vary
- Comprehensive benefits package, including: + Health, dental, and vision insurance+ Life insurance programs for the employee and family+ Short- and long-term disability+ Paid time off, including the opportunity to purchase additional vacation time+ Generous tuition reimbursement program+ Banking discounts+ 401(k) with company match and pension programs+ Casual attire
- Opportunities for career growth and development in a supportive and inclusive work environment
- Recognition and reward programs to acknowledge and celebrate your achievements
- *Career Growth and Development**
arenaflex is committed to helping you grow and develop your skills and career. We offer a range of training programs, mentorship opportunities, and career development resources to support your success. Whether you're looking to advance in your current role or transition to a new one, we'll provide you with the tools and support you need to achieve your goals.
- *Compensation and Benefits**
arenaflex offers a competitive salary and comprehensive benefits package to support your physical, emotional, and financial health. Our compensation and benefits package includes:
- Competitive salary: $20.00 per hour, with 10% premium for shifts that vary
- Comprehensive benefits package, including: + Health, dental, and vision insurance+ Life insurance programs for the employee and family+ Short- and long-term disability+ Paid time off, including the opportunity to purchase additional vacation time+ Generous tuition reimbursement program+ Banking discounts+ 401(k) with company match and pension programs+ Casual attire
- *How to Apply**
If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
- *Equal Opportunity Employer**
arenaflex is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.
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