Job Description
- *Job Summary:**
Join arenaflex, a world-renowned leader in the travel and leisure industry, as a Business Support Manager – Terminal Activities. In this exciting role, you will play a vital part in ensuring a seamless and memorable experience for arenaflex's valued customers. As a key member of the Terminal Activities team, you will be responsible for managing the day-to-day operations, coordinating with external partners, and driving process improvements to enhance arenaflex's services.
- *About arenaflex:**
arenaflex is a global leader in the travel and leisure industry, renowned for its exceptional customer experiences and innovative approach to hospitality. With a rich history of delivering unforgettable experiences, arenaflex continues to push the boundaries of what is possible in the industry. As a Business Support Manager – Terminal Activities, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth.
- *Key Responsibilities:**
- Participate in the development and implementation of embarkation framework improvements, issues, upgrades, and communication strategies for Terminal Activities and core partners.
- Ensure consistent improvement of operational processes to enhance arenaflex's services both internally and externally.
- Drive new processes and projects to guarantee an ideal and precise completion.
- Maintain and update databases, such as Port Arrival Times, Daily Activity Reports, and Quality Assurance Reviews, as well as report data for monthly summaries and on-demand requests.
- Support the Terminal Support Manager with the Moderate process and citizenship questions and Cast Member advancement.
- Support agenda planning documentation for citizenship requirements.
- Play a vital role in creating content, teaching, and adjusting crowds regarding business mix program development and execution plans for the overall arenaflex activity.
- Recognize issues and resolve problems connected with projects, content, and estimation to enhance project success.
- Maintain Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency.
- Schedule, Seat, and Record office meetings.
- Lead communication with partner regions, both internal and external, with any feedback as well as any operational updates or changes.
- Attend and support Terminal Activities in Port Canaveral, South Florida, and Outports.
- Occasionally, support the Outport team by assisting with terminal/area launch tasks.
- Lead Quality Assurance Reviews and schedule Reviews for terminal activities.
- Collaborate with other divisions within arenaflex to ensure a consistent Visitor experience.
- Act as a liaison between arenaflex and all external vendor activities.
- Maintain a positive working relationship with external vendors participating in the daily port activity. This includes but is not limited to Custom and Border Protection Authorities, Port Power, Local Policing, Stevedores/Watchmen, Security, and all arenaflex teams.
- *Essential Capabilities:**
- Knowledge of voyage products, the travel industry, and terminal activities
- Knowledge of internal and external connections and obligations as they relate to a cruise terminal wharf activity; including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation.
- Demonstrated proficiency in Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint.
- Ability to manage multiple priorities in a high-speed environment
- Demonstrated strong Visitor service skills.
- Demonstrated strong verbal and written communication skills
- Demonstrated strong logical, analytical, and critical thinking skills
- Travel industry experience
- Ability to work flexible hours, including weekends and holidays.
- Should have a passport, as this position may require international travel
- Ability to travel frequently to support terminal activity areas.
- Ability to lift 50 pounds, push luggage carts that may weigh over 500 pounds, and use equipment in a warehouse setting (bed stacking, bed jack)
- *Preferred Capabilities:**
- Have over three years of cruise line dock activities or similar experience
- arenaflex Voyage Line Manager and Base knowledge, strategy, methods
- Microsoft PowerApps/Power Automate.
- Demonstrated knowledge of arenaflex Voyage Line systems, including DXP, Seaware, and Fidelio
- Knowledge of migration strategy in regards to areas arenaflex sails from including but not limited to the US, Schengen region, Canada, Australia, and New Zealand.
- *What We Offer:**
- Competitive salary of $26/hour
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Comprehensive benefits package, including medical, dental, and vision insurance
- Generous paid time off and holidays
- Access to exclusive arenaflex employee discounts and perks
- *How to Apply:**
If you are a motivated and experienced professional looking to join a dynamic team, please submit your application through our website. We look forward to hearing from you!
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