Job Description
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess excellent communication skills, both written and verbal, and are proficient in Spanish? If so, we invite you to join arenaflex, a leading provider of mission-critical services and solutions, as a Bilingual Spanish Call Center Customer Service Representative.
- *About arenaflex**
arenaflex is a dynamic and innovative company that delivers exceptional outcomes for our clients and the millions of people who count on us. We pride ourselves on creating a culture where individuality is noticed and valued every day. Our dedicated associates are the backbone of our organization, and we're committed to providing them with the tools, training, and support they need to thrive in their roles.
- *Job Summary**
As a Bilingual Spanish Call Center Customer Service Representative at arenaflex, you will be the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests, status changes, complaints, and grievances. You will also maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
- *Responsibilities**
- Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
- *Requirements**
- Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background and drug screening required
- *Preferred Qualifications**
- Previous experience in a call center environment, preferably in a customer service role
- Proficiency in Microsoft Office, particularly Excel and Word
- Experience with web-based computer systems
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- *What We Offer**
- Competitive hourly rate of $17.00
- Paid training with equipment provided
- Full-time schedule (40 hours per week)
- Career growth opportunities
- PerkSpot employee discount program
- Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
- *Work Environment and Culture**
- Remote work environment with flexible scheduling
- Collaborative and dynamic team environment
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
- A positive, employee-friendly culture that values diversity, equity, and inclusion
- *How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
- *Equal Opportunity Employer**
arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- *Accommodations for Individuals with Disabilities**
If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our website. We're committed to providing a fair and inclusive hiring process for all applicants.
- *Vaccination Policy**
While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
- *Apply Now**
Don't miss this opportunity to join a dynamic and innovative company that values individuality and diversity. Apply now to become a Bilingual Spanish Call Center Customer Service Representative at arenaflex.
Apply for this job