Job Description
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a leading distributor of shipping, industrial, and packaging materials, we're committed to providing our customers with the best products and services possible. We're now seeking an experienced Bilingual Customer Service Team Lead to join our team in Terrell, TX. If you're a motivated and results-driven leader with a passion for customer service, we want to hear from you!
- *About arenaflex**
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We're a leading distributor of shipping, industrial, and packaging materials, and we're committed to providing our customers with the best products and services possible. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction. We're proud to be a drug-free workplace and an equal opportunity employer.
- *Job Summary**
As a Bilingual Customer Service Team Lead at arenaflex, you'll be responsible for leading a team of customer service representatives in providing exceptional customer experiences. You'll be responsible for coaching and developing your team members, reviewing customer interactions, and providing feedback to management on process improvements. You'll also be responsible for handling escalated customer issues and providing weekly support for customer interactions.
- *Key Responsibilities**
- Coach and develop Customer Service Representatives in all areas, including product knowledge, policies and procedures, and performance metrics.
- Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews for increased success.
- Provide feedback to management on process improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
- *Minimum Requirements**
- High School diploma or equivalent required. Bachelor's degree preferred.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership/supervisory role preferred.
- Effective communication skills.
- Bilingual (English/Spanish) - Fluent in both verbal and written forms.
- *Preferred Qualifications**
- Experience in a fast-paced customer service environment.
- Proven track record of success in leading a team and improving customer satisfaction.
- Strong problem-solving and analytical skills.
- Ability to work in a dynamic and ever-changing environment.
- *Benefits**
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks: + Best-in-class, clean, modern facilities.+ First-class fitness center and beautifully maintained walking paths.
- *Work Environment**
- Our Terrell, TX location is a state-of-the-art facility with a dynamic and collaborative work environment.
- You'll be working in a fast-paced customer service environment with a team of dedicated and passionate professionals.
- We offer a comprehensive training program to ensure your success in this role.
- *Compensation**
- Pay from $28 to $35 per hour with significant growth and earning potential!
- Bonus programs and performance-based incentives.
- *How to Apply**
If you're a motivated and results-driven leader with a passion for customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
- *Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees.
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