Job Description
About arenaflex arenaflex is a leading logistics and transportation company that prides itself on providing exceptional customer service and innovative solutions to meet the evolving needs of our clients. As a dynamic and forward-thinking organization, we are committed to fostering a culture of excellence, teamwork, and continuous learning. Our team of dedicated professionals is passionate about delivering outstanding results and making a positive impact on the communities we serve. Job Summary arenaflex is seeking a highly motivated and customer-focused Bilingual Customer Service Coordinator to join our team in Reading, PA. As a key member of our 24/7 operations, you will play a vital role in ensuring the timely and efficient delivery of our services to our customers across the country. This part-time position offers a unique opportunity to work in a fast-paced environment, develop your skills and expertise, and grow with a leading organization in the logistics industry. Responsibilities As a Bilingual Customer Service Coordinator, you will be responsible for: Acting as the first line of contact for customers' routine reporting requirements, providing them with status updates as needed. Communicating effectively with customers and drivers, providing concise instructions and information through verbal and written communication methods. Answering and processing requests received through inbound calls and emails in a timely manner. Monitoring routes for exceptions and abnormal route conditions, and providing timely feedback to internal and external customers. Escalating all non-routine customer inquiries appropriately to solve operational issues. Serving as the primary contact for data collection, audit, and reporting of various performance metrics. Supporting root cause analysis, using reporting tools, and Key Performance Indicators (KPIs). Completing other projects as assigned by the supervisor. Requirements To be successful in this role, you will need to possess: Previous customer service experience. A High School diploma or equivalent, with an Associate's or Bachelor's degree preferred. Bilingual skills in Spanish (required). Regular, predictable, full attendance is an essential function of the job. Willingness to travel as necessary, work the required schedule, work at the specific location required, complete arenaflex employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening. Nice-to-Haves While not essential, the following skills and qualifications would be beneficial in this role: Experience working in a logistics or transportation environment. Knowledge of Transportation Management Systems and electronic resources. Ability to work in a fast-paced environment and prioritize tasks effectively. Strong communication and interpersonal skills. Benefits arenaflex offers a comprehensive benefits package, including: Paid Time Off. Medical Insurance. Dental Insurance. Vision Insurance. Life Insurance. 401K. Associate Referral Program. Numerous associate discounts and opportunities to grow with the organization. Work Environment and Culture arenaflex is committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our team is passionate about delivering exceptional results and making a positive impact on the communities we serve. As a Bilingual Customer Service Coordinator, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and expertise, and contribute to the success of our organization. Career Growth Opportunities and Learning Benefits arenaflex is committed to investing in the growth and development of our employees. As a Bilingual Customer Service Coordinator, you will have access to a range of training and development opportunities, including: On-the-job training and mentorship. Regular performance feedback and coaching. Opportunities for career advancement and professional growth. Access to industry-leading training and development programs. How to Apply If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job